Amatus
In addition to holding a degree in Finance I acquired trainings to use and support users of Office 365. Current working at Wicresoft Co.Ltd, Shanghai to provide support resolving issues of customers using Office 365 services.
43 y/oSales representativeLive in ShanghaiNationality Rwandese
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Work experience
Support Engineer
Wicresoft Co.Ltd; Technical Support Engineer, Shanghai, China
2021.03-Current(4 years)
Answering incoming calls and emails relating to Office 365 services and provide required support to the users if Office 365 products.
Engage on remote sessions with customers around the world to resolve the related issues
Identify customer requirements and ensure that they are answered or routed to the appropriate support area.
Manage customer escalation and ensure that they are answered as required.
Regularly following up customers until their concerns are fixed.
Troubleshooting- Office, SharePoint Online, OneDrive for Business, Forms, Project, Planner, Stream, Sway, Viva
Utilize Azure AD and/ or existing PowerShell scripts to customize clients’ Office 365 portal.
Teacher
Groupe Scolaire Kacyiru, Kigali, Rwanda
2011.01-2011.01
Teaching Biology and Chemistry
Teacher
Groupe Scolaire Kiruku
2010.01-2010.12(a year)
Teaching Biology and Chemistry
Educational experience
Dongbei University of Finance and Economics
Finance
2014.09-2019.07(5 years)
NA
Xiamen
Finance
2011.08-2013.12(2 years)
NA
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