Gratia

Sales, Marketing, Consulting, Brokerage
38 y/oSales representativeLive in RwandeseNationality Rwandese
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Summary

• Qualified Customer Service and Sales with 11 years in fast-paced customer service and call center environments. Personable and professional under pressure. • Market-savvy Marketing manager dedicated to driving customer satisfaction and product visibility through highly-targeted online and offline marketing strategies. Experienced in public relations, relationship building and management. • Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 9 years of experience providing quality administrative support to clients. •

Work experience

General Manager

Connect Rwnda
2012.05-Current(13 years)
• Developed and rolled out new policies. • Member of Executive Management Team. • Analyzed industry trends and compiled market research data to inform planning and strategy. • Managed business finances, including paying vendors and suppliers for products services rendered. • Prepared income statements and balance sheets and projected cash flow. • Monitored income expense sheets to track and adjust expenses. • Reviewed sales and activity reports to measure productivity and meet company performance targets. • Solicited and developed new business accounts by cold calling and networking. • Assessed employee performance and developed improvement plans. • Resolved escalated customer issues in a timely manner. • Created marketing materials. • Met deadlines by proactively managing individual and team tasks. • Gathered and reviewed customer feedback to improve operations. • Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings. • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.

Customer Services Sales Officer

Europcar
2012.03-2012.03
• Documented all customer inquiries and comments thorough and quickly • Coordinated between billing department and customers to resolve problems • Greeted answered customer in a timely fashion, while quickly determining their needs. • Routinely answered customer questions regarding services and pricing. • Direct calls to appropriate individuals and departments. • Managed wide variety of customer service and administrative task to resolve customer issues quickly and efficiently • Served as the main liaison between customers, management and sales team. • Developed reputation as an efficient service provider with high quality levels of accuracy • Provide an elevated customers experience to generate a loyal clientele. • Politely assisted customers in person and via telephone. • Greeted customer entering the office to ascertain what each customer wanted or needed.

Accounting Desk

Inkingi Microfinance
2010.12-2010.12
• Prepared financial pages for presentation to senior management • Collected and reported monthly expense variance and explanations • Reconstructed accounting records from client’s checks and cash receipts. • Performed complex general accounting functions, including preparation of journal entries, • account analysis and balance sheet reconciliation • Analyzed monthly balance sheet accounts for corporate reporting • Compiled general ledger entries on a short schedule with nearly 100% accuracy • Trained new employees on accounting principle and company procedures.

Marketing Officer

Concept Development
2007.01-2007.01
• Proofed and approved production and printing drafts for promotional materials. • Coordinated with internal business division, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications material • Compared agency and vendor marketing expenses against established budgets. • Devised email strategies, including segmenting categories, welcome email auto responders and training drip campaigns

Educational experience

APACE

High school
2006.12-2006.12
Accounting and Management
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