Preparing the outlet for trade according to set standards and promotions. • Handled customer requests and responded to queries about services, product malfunctions, promotions, and billing. • Worked to address all customer concerns in a timely and effective manner. • Record keeping and reporting on the daily conversions rates, sales plans and performance output. • Developed successful tactics to sell products and services to customers. • Worked to understand the needs of each customer. • Performing Fibre and ADSL speed and line migrations. • Performing Fibre and ADSL orders and installation scheduling. • New devices set up and configurations • Usernames and passwords reconnection. • Credit vetting and cancellations of contracts • Cell phone upgrades and new activations.

Greeted customers with enthusiasm and a delightful and helpful attitude. • Providing customers and potential customers with up-to-date information about the store and promotional offerings. • Management of staff and day to day run of the business. • Responding to customers complaints in a professional and effective way. • Recruiting and disciplinary of staff. • Provided superiors with work logs, demonstrating accountability. • Stock control management • Store operations and administration management

Territory management, calling on all assigned stores that sell Vodacom products. • Making sure that all Vodacom products are merchandised correctly in different outlets according to the Vodacom 4-point plan. • Training outlet staff on the product knowledge and new products. • Answered all questions regarding products and promotions. • Organizing and doing promotions to promote the products. • Capturing calls done for the day and send them to the regional manager. • Replenishing of POS material

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