Sales Management & Process Optimization: Responsible for the efficient operation of the sales management system,overseeing the entire business process from tracking customer order requirements, quotation and negotiation, contract orders, production follow-up, order delivery, payment collection, to after-sales service. Analyze bottlenecks in existing sales processes,streamline workflows, and continuously optimize the sales management system and processes to improve efficiency. Sales Management Support & Project Participation: Manage various business support tasks for the marketing center from a sales management perspective, such as key account management, sales forecasting, OTD (On-Time Delivery) achievement rate, etc. Participate in the entire sales project life cycle, including planning, organizing and coordinating, ensuring timely project completion from a sales support perspective. Cross-Department Communication and Collaboration: Collaborate with cross-functional teams such as Sales, Project, Planning, Finance, and Procurement departments to resolve issues during the sales process, ensuring smooth business operations and enhancing sales team's efficiency.. Customer Relationship Management & Maintenance: Provide support to customers throughout the sales cycle, promptly understanding their potential needs, changing requirements, transaction records, and after-sales feedback. Coordinate internally to meet customer needs in a timely manner. Establish accountability mechanisms and service level agreement tracking to improve customer satisfaction. Sales Team Management & Motivation: Provide relevant training for sales management support.Conduct performance evaluations with clear assessment criteria,set key performance indicators(KPIs), regularly evaluate the team, and organize team-building activities. Sales Data Analysis & Meeting Organization Proficiently use tools such as Excel, SAP, and CRM to manage data, analyze sales records, and create data analysis reports. Organize sales management-related meetings to provide data support for sales management and decision-making. Inventory management & Sales Budgeting Comprehensively manage the company's inventory, issue warnings and promptly handle sluggish materials, and improve the turnover efficiency of materials. Develop sales budgets and allocate resources reasonably. Sales Risk Management & Compliance Identify, assess, and address various risks in the sales process while ensuring that sales activities are legal and compliant. Main Achievements: Introduced the "Lean Business Management" concept, redesigned processes, and integrated digital tools. Designed and implemented a standardized sales process (SOP) covering the entire cycle from lead acquisition to after-sales service, improving sales team efficiency by 25%. Coordinated internal resources to resolve customer issues, reducing customer complaint response time from 48 hours to 12 hours, and increasing customer satisfaction to 96%. Created a "Cross-Department Collaboration Platform" to break down information silos. In cross-department projects from 2023 to 2024, customer complaint rates decreased by 18%. Established an accountability and SLA tracking mechanism, increasing customer issue resolution rate to 97% and achieving record-high customer satisfaction. Utilized Excel, SAP, and CRM tools to build a sales forecasting model with 90% accuracy, improving operational efficiency.

Sales Team Building and Management: Successfully built and systematically trained a sales team. Through effective team motivation and management strategies, united the team to actively explore overseas markets. Developed diversified innovative marketing methods, significantly enhancing the team's market expansion capabilities and sales performance. Sales Strategy Formulation and Execution: Formulated and implemented sales strategies, led the team to analyze segmented market demands, and accurately positioned products in the market. Expanded online and offline sales channels, identified high-quality B2B customers, and continuously collected domestic and international industry policy information. Analyzed competitor dynamics to ensure efficient execution of sales plans and achievement of sales targets. Customer Relationship Management and Maintenance: Lead external business negotiations, professional quotations, and rigorous contract reviews and signings. Established and maintained deep trust relationships with international customers, developed personalized customer management plans based on customer characteristics and needs, and effectively improved customer loyalty and satisfaction. Market Demand Insight and Product Planning: Keenly observed market demand trends, closely monitored customer product usage, and promptly collected and guided customer product needs. Led product demand analysis and forward-looking product planning, providing strong support for company product development and market promotion. Industry Trend Tracking and Opportunity Capture: Continuously tracked industry developments, with in-depth research and precise understanding of trends in industry segments. Skilled in capturing market opportunities, providing critical decision-making support for business expansion and strategic planning. Main achievements: Lead the team to become the top 1-2 performing team in the company.

International Business， Business Administration，Cross-cultural Communication，Economics & Marketing