
Dijana
IT technician
Female50 y/oCustomer SuccessLive in PortugalNationality Portugal
Share
Work experience
Programmer trainee
Saturno.Net, software company
2024.07-2024.10(4 months)
Application development in ASP.NET Core MVC, connection with SQL data basis
Strong problem-solving skills, with the ability
to analyze relevant information to tackle
complex challenges.
Critical thinking and data-driven decision-
making abilities.
Team-oriented mindset with a strong
capacity for collaboration.
Results-focused approach with a
commitment to meeting deadlines.
Planned and executed a Power Platform project integrating NAV and Project Online.
Designed data models and business logic in Dataverse.
Developed a Canvas app and a draft of a Model-Driven app.
Automated processes by creating multiple flows in Power Automate.
Service Desk Agent & Service Controller Backup
Fujitsu Digital Technology
2019.01-2022.04(3 years)
Troubleshot issues by identifying relevant information, diagnosing problems, and applying
available tools for efficient resolution while meeting SLAs and KPIs.
Served as a backup service controller, supervising the implementation and ensuring correct
process execution.
Analyzed and translated customer transcripts.
Created structured content using specialized software tools, including macros, keywords,
syntaxes, and a knowledge base for content validation.
Educational experience
Citeforma
Net.programming
2024.03-2024.09(7 months)
Software developer
Citeforma
Power BI
2023.10-2023.10
Data analyst
Lisbon
Power platform
2022.04-2023.06(a year)
Software developer
Supagro France
Enology
2010.09-2012.06(2 years)
Wine making
Languages
English
Proficient
Portuguese
Proficient
Certificates
PL 900
Files
Resume Search
Nationality
Job category
City or country
Sort by
Contact way
35****7799
la**@**om
Membership will unlock the resume
Also view