• Designed and implemented a comprehensive tourism marketing plan, driving collaborations with over 50 media houses and global stakeholders. • Spearheaded rebranding efforts, including logo design, website development, and company profiles. • Developed and launched new products (e.g., luxury golf tours, religious tourism, anddestination weddings). • Cultivated partnerships with tour operators, media publications, and travel agents internationally. • Organized familiarization tours and stakeholder education programs, enhancing tourism promotion. • Oversaw content creation for social media and prepared reports on advertising effectiveness.

• Led destination marketing initiatives, including global trade shows and roadshows in Kenya, South Africa, Nigeria, and Ethiopia and beyond. • Expanded the customer database to over 10,000 contacts and facilitated partnerships for 1,000+ new business opportunities. • Represented Uganda Tourism Board at international conferences, presenting and training stakeholders. • Developed marketing campaigns to activate the Explore Uganda Brand across Africa and beyond. • Organized familiarization tours and roadshows for media and tour operators, driving increased bookings for Uganda. • Coordinated with embassies and international stakeholders in promoting destination Uganda

• Streamlined operational processes and ensured compliance with best practices. • Recruited and trained staff while managing budgets and performance metrics. • Organized familiarization trips and roadshows to promote tourism destinations.

• Managed operations for the Kenya branch, ensuring seamless service delivery and team productivity. • Developed and implemented marketing strategies, increasing revenue and client engagement. • Coordinated volunteer programs and provided market insights to clients. • Built and maintained strong relationships with stakeholders and suppliers.

• Gained hands-on experience in hotel operations, housekeeping, front office management, and customer service.

• Generated sales leads and identified customer needs to achieve satisfaction. • Built and maintained trust with customer accounts through open communication. • Resolved customer complaints and ensured timely follow-ups for issue resolution. • Managed junior customer service representatives and maintained accurate records of interactions

certificate course in sustainable destination management

certificate in sustainable travel and tourism and sustainable development goals

Bachelors of science