 Followed up with all 5 property managers about pending applications (making sure all documents have been gathered), delinquencies and prepaids (making sure all managers follow up with all payments) and move out reconciliations (making sure all previous tenants have complied with everything needed previous their move out).  Contacted and followed up with possible prospects until they either reply, make an appointment or are no longer interested. Also, double checked when possible prospects didn’t show up for his appointment to reschedule.  Classified prospects as “cold”, “hot” or “warm” which have resulted in converting into many current tenants for the properties. Did both “warm” and “cold” calling and he daily updated this information into the company’s software system. Used net2Phone as a VOIP system and an English/script system to respond to Facebook and phone inquiries.  With the real estate company in Houston, after all his calls and follow up with clients, cleaned up and updated the database in the Resman system including personal data information, status of application, time of visit to the facilities, notes generated during the call, etc. Added prospects into the system who showed interest through the Apartment List website. Used Microsoft Teams and is willing to learn any other project management tools any company uses.

 Developed a completely new course and syllabus for tourism students that could prepare them to interact efficiently and effectively with foreign tourists in the English language. Received an average of 27/30 from students in my evaluation.  Tutored all students in the master's degree program of the university and increased the percentage of B1 certificates from 30% to a 90% completion rate  Planed, prepared and delivered instructional activities that facilitated active learning experiences.

 Led a group of 19 American universities around 4 Latin American countries with the objective of recruiting Hispanic students. Coordinated events in 6 cities where more than 2000 students atended.  Was a finalist two times in order to become a translator for the UNASUR in Ecuador. He led a group of 20 American universities throughout 4 Latin American countries (Ecuador, Colombia, Panama and Brazil) where he had to translate in situ between possible student applicants and college authorities. He also led East Texas Baptist University’s pre-med and business students around businesses, clinics and hospitals in Ecuador translating between owners, doctors, nurses and students. The university’s director mentioned Douglas as a superb translator and organizer in this task.  Trained 15 guides and 5 drivers on achieving excellence in customer service and developed a satisfaction survey to track areas of improvement.  Wrote and organized the business plan called “Bosque Protector Tulipe Pachijal” which occupied the third place among hundreds of participants in the entrepreneur contest co-organized by BID Network (Netherlands organization) and Con-Quito (Ecuador organization) in 2008.  Developed and wrote content for the new company's websites (3 in total).

Degree in Digital Marketing including Social media, web design and analytics, media and content planning, email marketing, digital media advertising, SEO

Master's in Business Administration

Bachelor's degree in Science