▪ Oversee the overnight Front Office operations, coordinating across various service departments to ensure a seamless experience for guests. ▪ Apply expert knowledge of hotel services to manage room availability and tailor guest experiences with personalized care. ▪ Lead by example in upholding high operational standards, ensuring the security and efficiency of night audits and safety procedures. ▪ Foster excellence in guest relations through proactive communication, addressing concerns promptly, and mentoring front desk agents in 5-star service delivery.

▪ Develop and hone personal technical knowledge and proficiency with Opera Software to facilitate smooth check-in and out functions, contributing towards a positive guest experience throughout. ▪ Perform Front Office duties including arrival/ departure card management, cashiering and answering inquiries. ▪ Ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation, taking appropriate action, implementing solutions accordingly where required. ▪ Draw upon historical experience within hospitality industry to provide a luxury 5-star service, upholding the premium Park Hyatt branding and values.

▪ Adopted a positive and enthusiastic outlook as primary point of contact for hotel guests, delivering high quality and outstanding initial impressions for a holistic guest experience. ▪ Fulfilled responsibilities within check-in, Bell Service and Grand Club, providing Food and Beverages to premium hotel guests, ensuring outstanding guest experience from check in through to check out. ▪ Served as leader within Grand Club, leveraging leadership to direct a small team of members effectively. ▪ Utilized familiarity and knowledge of hotel services to provide comprehensive answers to all guest inquiries, upholding Grand Hyatt’s values and maintaining the 5-star experience throughout guest stays. Gabriel_Naulls_Resume

▪ Oversaw check-in desk operations serving groups of departing passengers daily, facilitate prompt in-person and online correspondence to handle all incoming queries, promoting positive guest experiences. ▪ Provided timely administrative support in liaison with Southern Airlines Operations team, processing booking requests and managing luggage check-ins for outgoing flights to enable smooth operations. ▪ Championed premier customer service via shrewd client engagement across tenure, educating prospective clientele on current flight packages and deals to secure new sales, establishing a reliable brand reputation.

▪ Upheld stringent adherence to strict airline standards across 3-years, leveraging a keen eye for attention to detail to ensure all freight is properly weighed and measured, guaranteeing safe air freight deliveries. ▪ Cultivated a culture of collaborative success across tenure, coordinating teams to address key operational pitfalls, successfully guiding efficient pickup and delivery of incoming/ outgoing freight. ▪ Promoted site-wide observance of core dangerous & hazardous goods guidelines, conducting regular maintenance inspections of all light rigid trucks and forklifts to mitigate potential workplace risks.

▪ Oversaw trustworthy email and phone communications as the go-to customer representative across 1-year, escalating major pain points with internal departments to consistently meet sales revenue targets. ▪ Served as a growth advocate, managing the team to quickly handle and re-direct specific client enquiries to various employees, nurturing long-term rapport with domestic and global clients. ▪

▪ Entrusted with updating company knowledge of travel safety products and guidelines across 2-years, curating interesting presentations on existing product offerings to lift lead generation rates. ▪ Collaborated with team members to manage daily clerical duties, responsible for computing sale prices & total purchases, and processing cash & credit payments to streamline financial management processes.

Study of Business Management

Study of Tourism and Travel Industry

Grade 1 to 12