Sales, Reporting, and Financial Responsibility -Written and verbal store communication and top-down communication from corporate officers. Communicates with supervisors/leadership team to maintain same practices and secure policy and procedure at all levels of the operation. Communicates store goals to team effectively and motivates others. -Monitors inventory levels and communicates with vendors to maintain business relationships and secure appropriate pricing. -Responsible for ensuring that all financial duties and reporting are completed accurately, including all administrative tasks and payroll and personnel activities. -Seeks to grow customer base and increase store traffic by creating and leading promotions within and outside the store as well as maintaining functional, efficient, pleasant store environment and high-quality food and beverage offerings. -Seeks to increase sales. -Reports performance information to corporate officers. -Helps to organize marketing efforts, including overseeing social media presence, completion of sampling and seasonal promotional goals and events, and interfacing with various groups and school organizations to grow customer base. Leadership and Team Organization -Leads and models overall culture, values, mission, and spirit of the company. -Creates, adjusts, and implements training plans for new employees following the specified schedule and materials. Ensures full understanding and regularly observes and coaches staff on their performance, celebrating successes as well as discussing and offering suggestions if more feedback is needed. -With management team, performs annual employee reviews and conducts ongoing coaching and training sessions to ensure high levels of performance. -Oversees store staffing levels and assists in hiring and promotion assessments. Organizes labor to ensure adequate staffing. -Conducts regular management meetings to review financial reports, issues related to personnel, upcoming promotions, events, and activities, etc. -Helps to create positive, enthusiastic, and well trained store culture by providing an informed, honest, and optimistic example for the team. Responds appropriately to ideas, concerns, complaints, and comments from management and staff. -Models proper attendance, punctuality, customer service, and overall attitude. -Makes decisions on matters of import at the store level. Quality of Products, Functionality, Safety, and Store Appearance -Oversees and executes effective communication between baristas and kitchen staff to ensure that food and beverage offerings are fresh, labeled appropriately, and kept well-stocked. Guides direction of new seasonal food and beverage offerings and contributes any skills and ideas for new items. -Ensures that all company and store standards, guidelines, and procedures are always communicated and followed by staff. Models all rules and policies and maintains safety features and security of café, FOH, and BOH operations. -Communicates safety features and hazards to team. -Ensures store appearance is maintained at all times, including café seating area, condiment bar, and FOH/BOH. -Ensures proper equipment functionality and performs or enforces completion of regular equipment maintenance. Utilizes resources and available information to troubleshoot when equipment errors occur; responds in a timely and reasonable fashion to problems. -Maintains, models, and coaches on speed of service and organizes employees to maintain the most efficient floorplan and deployment for serving customers.

GENERAL MANAGER

General manager

“PREVIOUSLY KNOWN AS HELNAN · Formulating financial, catering, and marketing policies and strategies. · Appointing the right people for the right job. · Preparing a budget for the department consulting departmental heads. · Planning menus for various outlets in consultation with chefs and restaurant managers. · Designing and implementing sales promotional activities to achieve the revenue target. · Analyzing competitors’ strategies and their market share. · Liaising with government agencies. · Keeping the staff updated on the latest trends in the food and beverage sectors. · Controlling all three elements of costs- food cost, labor cost, and overheads. · Scheduling a training program for all the staff of the food and beverage department. · Ensuring the predetermined quality of dishes and services offered to guests is maintained.

PREVIOUSLY KNOWN AS HELNAN ” | · Coffee production · Resolve food and beverage quality and service opportunities · To attend Dept · Ensures machinery works reliably and follows up any technical work · Ensures that all F&B areas are kept clean, and that hygiene and food safety standards are respected · Sets up an action plan based on the hygiene analysis results and tracks implementation · Is responsible for the security of people and property in the area under his/her remit." · Schedule and organize activities such as meetings, travel, conferences and department activities · Establish, develop, maintain and update filing systems · Answer and forward telephone calls including taking and forwarding messages

“PREVIOUSLY KNOWN AS HELNAN” • Coordinating daily restaurant management operations • Delivering superior food and beverage service and maximizing customer satisfaction • Responding efficiently and accurately to restaurant customer complaints

RESTRAUNT MANAGER

• Plan and oversee all aspects of banquet events, including budget, staffing, menu selection, decor, and audio/visual needs. • Coordinate with other hotel staff to ensure smooth event operations • Work with clients to understand their event needs and develop customized menus and packages • Negotiate contracts with suppliers for food, drink, and equipment rentals • Ensure that all health and safety regulations are followed • Supervise banquet staff on event day to ensure proper service delivery • Handle customer complaints in a professional manner

HEAD BARTENDER

HEAD BARTENDER

– Luxor / Aswan Bartender 1993 -1995 Helnan Hotel – Ras Sudr Barman 1991 - 1993 El Morgan Hotel – Helnan Fayed Nile Cruise – Luxor / Aswan Nile Cruise – Luxor Aswan.

Nile Cruise – Luxor / Aswan

Nile Cruise – Luxor Aswan Education / Trainings:

Student

Instructor