Coached adult learners, professionals, businessmen, and university professors to enhance their English communication skills. Taught IELTS speaking preparation, focusing on helping students reach target scores and develop fluency. Fostered a supportive learning environment, encouraging confidence in both professional and personal speaking situations. Utilized curriculum design and personalized coaching strategies to meet the specific needs of each student.

Led the expansion of the company from one to three branches, carefully selecting locations in Hanoi and Vung Tau to strengthen the company’s market presence. This strategic move was grounded in detailed market assessments and demographic insights. Drove digital transformation initiatives by expanding online class offerings, effectively broadening Kachiusa’s reach and establishing a strong presence in Vietnam’s remote learning market. Introduced an innovative dual-teacher model for early grades, combining Vietnamese and foreign teaching styles. This model significantly improved student engagement and outcomes, setting a new standard in the local education space. Leveraged business analysis to drive impactful changes, conducting market research and analyzing customer feedback to align services with evolving educational needs. This approach guided strategic decisions, ensuring Kachiusa’s services stayed relevant and competitive.

Oct 2016 - Apr 2022 Oversaw daily operations at Aram Mall, implementing processes to improve efficiency, streamline workflow, and maintain high standards in customer service. Managed inventory levels to reduce waste and optimize supply chain efficiency, ensuring consistent product availability and minimizing costs. Negotiated with vendors to secure favorable terms and build reliable supplier relationships. Enhanced customer experience by introducing satisfaction initiatives, addressing feedback to elevate service quality and strengthen customer loyalty. Analyzed sales performance data using Excel, identifying trends and supporting decision- making to drive revenue growth. Led and trained staff to ensure alignment with operational goals, fostering a collaborative and efficient team environment.

Consistently achieved and exceeded sales targets by understanding customer needs and promoting tailored product solutions. Collaborated with clients to negotiate favorable terms, ensuring customer satisfaction while maximizing profitability. Partnered with logistics teams to streamline supply chains, ensuring timely product delivery and stock availability across multiple outlets. Worked closely with cross-functional teams to implement promotional strategies, driving market share growth in a competitive industry. Built and maintained strong client relationships, leading to repeat business and increased customer loyalty. Addressed and resolved product or delivery issues swiftly, maintaining service quality and client satisfaction.

improved relevant skills related to strategic and analysis .

accomplished studying English literature .