Led internal audits to assess financial records, operational efficiency, and policy compliance, minimizing risks while optimizing resource allocation. Managed HR functions, including talent acquisition, employee relations, and performance evaluation, ensuring alignment with company objectives. Designed customer satisfaction programs using surveys, focus groups, and direct feedback channels to enhance service quality. Established a student engagement framework by introducing loyalty programs, educational incentives, and performance tracking systems, improving retention. Implemented a data-driven performance management system, enabling real-time monitoring of staff efficiency and student progress. Conducted market research and competitor analysis, refining service offerings to boost competitive positioning and revenue potential.

Developed merchandising strategies that optimized product placement, increasing visibility and boosting sales. Led HRBP initiatives by streamlining workforce planning, recruitment, and performance management to align with company goals. Created and executed marketing campaigns, driving seasonal promotions, loyalty programs, and customer acquisition strategies. Implemented a CRM system to track customer preferences and personalize shopping experiences, improving retention. Negotiated supplier contracts, securing better pricing and exclusive deals to enhance product variety while optimizing costs. Conducted sales forecasting and market analysis, adjusting pricing and inventory based on demand trends.

Managed customer relationships using CRM tools, tracking purchase behavior and tailoring promotions for different customer segments. Developed sales strategies that improved product positioning and brand awareness across multiple retail locations. Conducted market analysis to identify consumer trends and adjust sales tactics accordingly. Implemented customer engagement programs, including loyalty initiatives, to boost brand affinity and retention. Assisted in promotional campaigns, ensuring optimal execution of marketing strategies

improved relevant skills related to strategic and analysis .

accomplished studying English literature .