I bring many years of experience in technical support for POS terminals and ATMs, having served as a Call Center Coordinator for the past 19 years. My role entails measuring agent performance as well as the overall effectiveness of the call center through key performance indicators. This includes reporting statistics and updating management on our achievements. Whenever necessary, I seek out simpler and more efficient ways to enhance our work processes and adapt procedures based on job requirements. I coordinate actions with other departments and monitor calls daily, handling an average of about 1,000 calls per day. I am passionate about organizing and improving workflows, and I thrive on challenges. Committed to achieving excellent results, I consistently strive to go above and beyond to enhance my professional development. As a native Serbian speaker with a deep understanding of the language, I excel in delivering translations that resonate with cultural nuances. My commitment to producing politically, morally, and religiously sensitive content sets me apart. I am a dedicated professional who values collaboration and can easily strike advantageous deals. With a strong sense of responsibility and a wealth of experience translating diverse documents, I ensure high-quality work that meets your needs. You can trust that every project will be completed on or before the deadline, and I guarantee that each task will be executed with the utmost quality. Choose me for your translation needs, and experience the difference that true passion and commitment can make!

I found immense fulfillment teaching young children the basics of English—fostering their love for language through engaging lessons filled with words and songs. Although this role was part-time, it allowed me to make a lasting impact on my students’ early education. Throughout my career, I have gained valuable experience in various other roles as well.

Professional Development • Computer Course, "Jen" School, Belgrade - Completed in 1997 • Plural Sight Course in Communication Skills - Completed in 2016 • Excel Course - Completed in 2017 • Advanced Business English Course