ISA
Operations Manager
Male20 y/oEnglish Translation/Other language translation/Solution/Pre-sales customer service/After-sales customer service/Telephone customer service/Customer Service SpecialistLive in AlbaniaNationality Albania
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Work experience
Founder & Head of Operations
NurWeb -Startup
2024.05-Current(a year)
As the Founder & Head of Operations, I am responsible for
overseeing the company’s strategic direction, ensuring smooth
business operations, and leading both the client relations and
internal team management efforts. My role involves a mix of
business development, operational oversight, and technical
contributions. Key responsibilities include:
Designed and implemented efficient workflows to improve
operational productivity.
Managed internal team structures, assigned tasks, and optimized
staff performance.
Strategized and executed lead generation initiatives to expand the
client base.
Contributed to the development and maintenance of web-based
solutions.
Integrated automation tools to enhance operational efficiency and
reduce manual tasks.
July 2024
Customer Support Agent
Expedia
2024.07-2024.08(2 months)
worked on an Expedia project, assisting property owners with
updating their listings, resolving tax-related issues, and ensuring
compliance with platform policies.
Translator and Tourist Assistance
Kiraz Festivali
2022.06-2023.06(a year)
Provided translation services and assisted international visitors,
ensuring seamless communication and a positive festival
experience.
Educational experience
Anadolu Imam Hatip School
International
2019.08-2023.10(4 years)
my highschool
Ekrem Rexha-Drini
Primary & Middle School
2009.09-2019.06(10 years)
Here i did my school
Languages
German
Normal
English
Proficient
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is**@**om
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