Created help desk tickets, troubleshot and resolved desktop issues. Determined hardware and network system issues using effective troubleshooting techniques. Provided Tier 1 IT support to non-technical internal users through desk side support services. Resolved issues with systems, hardware and telephones quickly and accurately. Provided on-call support for critical issues. Configured hardware, devices and software to set up work stations for employees.

JYSK Linnen'n Furniture/DOIT, Riga 2016-11 Determined hardware and network system issues using effective troubleshooting techniques. Created help desk tickets, troubleshot and resolved desktop issues. Provided Tier 1 IT support to non-technical internal users through desk side support services. Loaded software, granted permissions and configured hardware for new employees as part of onboarding process. Installed, modified and repaired software and hardware to resolve technical issues. Configured hardware, devices and software to set up work stations for employees.

Stable IT Operations. Documented support and operation policies and standards. Defined SLA JYSK Linnen'n Furniture/DOIT, Riga 2020-05 Created patches and solutions to fix bugs in existing applications. Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues. Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups. Optimized system security and performance with proactive changes such as Firewall implementation and Monitoring solutions. Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support. Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments. Made recommendations regarding information technology infrastructure overhauls. Diagnosed and executed resolution for all network and server issues. Designed and evaluated WAN and LAN connectivity technologies. Led server infrastructure development, quality assurance, staging and production systems. Performed network security design and integration duties. Monitored networks and network devices to resolve technical problems quickly. Stable and monitored up to date IT infrastructure and systems. Firewall implementation. New virtualization platform implementation. O365 implementation

JYSK Linnen'n Furniture/DOIT, Riga Current Collaborated with top management team and departments to achieve goals. Collaborated with partners and service providers Budget planning Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Oversaw IT day-to-day operations, including supervising operation team. Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution. Proposed and implemented system enhancements to improve performance. Oversaw purchases of IT equipment and software. Developed project plans identifying key issues, approaches and performance metrics. Hands on all aspects of IT infrastructure, Servers, Network. New solution and software implementation. Participated in ERP architecture planning and realization. Strong Operation Team ( all know what to do and how to do ).

Project Management

Secondary Education 2007-06 2007-09 -