lucila jazmin

Logistics Ecommerce Customer service and IT
Female28 y/oPre-sales customer service/After-sales customer service/Network/Online Customer Service/Telephone customer service/Administrative Logistics/General Affairs/File Management/Logistics Network Management/Logistics Follow-up/Logistics/warehousing scheduling/Front-end development/IT Support Engineer/English Teacher/Language TeacherLive in ArgentinaNationality Argentina
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Summary

I'm a informatics engineer student at UNLAM University (Buenos Aires F.D.) currently exercising as a Ecommerce, Logistics and Customer service representative at Reach International and as a Coder, accepting freelance jobs . I'm capable of performing various kind of tasks at the same time, with technological and interpersonal skills, and always willing to continue growing and learning with experience. I would like the opportunity to develope my japanese skills if possible.

Work experience

Bilingual Front Desk Representative

Dental & Implants centers of Colorado
2023.01-2024.02(a year)
Make phone calls to clients interested in getting dental implants to schedule an appointment at our nearest center. Provide them with the information corresponding to the procedure involved in performing dental implants, explain our financing plans, answer questions and provide them with the required information. Client schedule in our CRM. Make reports of interaction with our clients daily. Carry out live translation and interpretation work from English- Spanish. Respond to comments and messages on Facebook Meta Business Suite. Answer messages and make calls to Leads from Podium and GoHighLevel. Accounting record of total calls, calls answered, and schedules made successfully in Excel. Receiving tickets, which could comprise a variety of work requirements to be resolved both individually and in a multidisciplinary team, such as: Update database, display or appearance of the target platform. Create interactive interfaces to provide the client with the most efficient way to complete the data required for different requested actions. Create and modify table structure and its indexes, as well as add, modify, delete, etc. Records. Resolution of Incidents and bugs. Creation of patches to implement changes in the system.

Jr Programmer

ADV Technologies
2022.01-2023.01(a year)
(Data Base with SQL Management Studio andOracle, HTML/CSS/JS, C++/C#). CODING SKILLS Teaching private English classes for different levels. Weekly preparation of teaching materials and resources. Application of specific dynamic and ludic methods to teach children. Use of new technologies as support for language teaching. Preparation and correction of exercises. Java C++ C/C# SQL Database HTML, CSS Javascript ReactJS

English tutor for Spanish students.

UNLAM
2017.01-2023.01(6 years)
English tutor for Spanish students.

Customer Service rep. For TECH support

CAT Technologies
2021.01-2022.01(a year)
Provide first level contact and solutions to technical problems for customers, both in the area of TV cable services and internet services. Properly escalate unresolved queries to the next level of support. Track, route and redirect problems to the appropriate resources. Update customer data and prepare activity reports. Guide customers through the process of solving the problem, and if necessary, send technical support to their home. Follow up with customers, provide responses and feedback, and take ownership of issues to resolution -register, document and schedule in the CMR. LANGUAGES English - FCE level Japanese Spanish - Native speaker Programmer.

Administrative Secretary.

Licensed's office Susana Romano
2017.01-2019.01(2 years)
Writing's confection Reception service. Various procedures (social works, banks, etc.). Agenda management. Registration and loading of personal data in administrative systems. INFORMATIC SKILLS Microsoft Word Microsoft Excel Microsoft Powerpoint Microsoft Access Gantt Diagram Technical Support (Flow-Fibertel).

Educational experience

Buenos Aires F.D.

Informatics Engineer
2023.04-Current(2 years)
Software engineer focused on systems.

Languages

Japanese
Normal
English
Proficient
Spanish
Native
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