
lucila jazmin
Logistics Ecommerce Customer service and IT
Female28 y/oPre-sales customer service/After-sales customer service/Network/Online Customer Service/Telephone customer service/Administrative Logistics/General Affairs/File Management/Logistics Network Management/Logistics Follow-up/Logistics/warehousing scheduling/Front-end development/IT Support Engineer/English Teacher/Language TeacherLive in ArgentinaNationality Argentina
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Summary
I'm a informatics engineer student at UNLAM University (Buenos Aires F.D.) currently exercising as a Ecommerce, Logistics and Customer service representative at Reach International and as a Coder, accepting freelance jobs . I'm capable of performing various kind of tasks at the same time, with technological and interpersonal skills, and always willing to continue growing and learning with experience.
I would like the opportunity to develope my japanese skills if possible.
Work experience
Bilingual Front Desk Representative
Dental & Implants centers of Colorado
2023.01-2024.02(a year)
Make phone calls to clients interested in getting dental implants
to schedule an appointment at our nearest center.
Provide them with the information corresponding to the
procedure involved in performing dental implants, explain our
financing plans, answer questions and provide them with the
required information.
Client schedule in our CRM.
Make reports of interaction with our clients daily.
Carry out live translation and interpretation work from English-
Spanish.
Respond to comments and messages on Facebook Meta
Business Suite.
Answer messages and make calls to Leads from Podium and
GoHighLevel.
Accounting record of total calls, calls answered, and schedules
made successfully in Excel.
Receiving tickets, which could comprise a
variety of work requirements to be resolved
both individually and in a multidisciplinary
team, such as:
Update database, display or appearance of
the target platform.
Create interactive interfaces to provide the
client with the most efficient way to complete
the data required for different requested
actions.
Create and modify table structure and its
indexes, as well as add, modify, delete, etc.
Records.
Resolution of Incidents and bugs.
Creation of patches to implement changes in
the system.
Jr Programmer
ADV Technologies
2022.01-2023.01(a year)
(Data Base with SQL Management Studio andOracle, HTML/CSS/JS, C++/C#).
CODING SKILLS
Teaching private English classes for different levels.
Weekly preparation of teaching materials and resources.
Application of specific dynamic and ludic methods to teach children.
Use of new technologies as support for language teaching.
Preparation and correction of exercises.
Java
C++
C/C#
SQL Database
HTML, CSS
Javascript
ReactJS
English tutor for Spanish students.
UNLAM
2017.01-2023.01(6 years)
English tutor for Spanish students.
Customer Service rep. For TECH support
CAT Technologies
2021.01-2022.01(a year)
Provide first level contact and solutions to technical problems for
customers, both in the area of TV cable services and internet
services.
Properly escalate unresolved queries to the next level of support.
Track, route and redirect problems to the appropriate resources.
Update customer data and prepare activity reports.
Guide customers through the process of solving the problem, and if
necessary, send technical support to their home.
Follow up with customers, provide responses and feedback, and take
ownership of issues to resolution
-register, document and schedule in the CMR.
LANGUAGES
English - FCE level
Japanese
Spanish - Native speaker
Programmer.
Administrative Secretary.
Licensed's office Susana Romano
2017.01-2019.01(2 years)
Writing's confection
Reception service.
Various procedures (social works, banks, etc.).
Agenda management.
Registration and loading of personal data in administrative systems.
INFORMATIC SKILLS
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Access
Gantt Diagram
Technical Support (Flow-Fibertel).
Educational experience
Buenos Aires F.D.
Informatics Engineer
2023.04-Current(2 years)
Software engineer focused on systems.
Languages
Japanese
Normal
English
Proficient
Spanish
Native
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Contact way
54****6886
lu**@**om

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