Mohammad Resume

Mohammad

Customer Service Agent

Male

24 y/o

Customer Service Specialist/Customer Service Manager/Supervisor/Telephone customer service/Network/Online Customer Service/Pre-sales customer service/After-sales customer service/Customer Service Director/Human Resources Director/Human Resources Manager/Supervisor/HR Specialist/Assistant/Recruitment Director/Hiring Manager/Supervisor/Recruitment Specialist/Assistant/Training/TD Director/Organization Development/Employee Relations

Live in United States

Nationality United States

Summary

Hardworking, outgoing individual who seeks new areas of work as well as new challenges to apply acquired skill sets towards. Ability to work through stressful situations. Skill set includes: Skill set- Advanced Computer skill knowledge Knowledge in multiple Computer languages Serving/Restaurant experience Fluent in Arabic

Work experience

Customer Support Agent

Quest diagnostics

2024.01-Current

(a year)

At Quest Diagnostics my role requires me to assist customers and employers with their drug screenings, Assisting individuals with scheduling screening appointments and accessing their Quest accounts to manage their own results and scheduling, 2

Customer Service Agent Manager

Quest Diagnostics (Remote)

2023.10-2024.10

(a year)

Working with Teleperformance (Intuit Program) we assist clients with filing their taxes or any questions they have regarding tax season through TurboTax. Manage employees through training and nesting stages where they take live calls. Our job is to make sure the tax season is seamless for clients.

Tier 1 IOS & Mac OS advisor

Spark Membership (Hybrid)

2022.09-2023.10

(a year)

December 18th, 2020 – September 22nd, 2022 As an IOS advisor for Apple, our primary responsibility is troubleshooting hardware and software issues with customers' devices. As well as assisting with all questions and concerns regarding Apple products and hardware.

Technical Support Developer & Sales

Teleperformance USA (Remote)

2022.09-2023.10

(a year)

As a Tech Support specialist and Developer my responsibilities were to assist customers with their websites as well as work on the backend fixing issues that pertain to the websites functionality. We push our product to our clients through social media and cold calls.

Customer service representative

Kelly Connect (Apple Project)(Remote)

2020.08-2020.12

(5 months)

Assist clients with accessing their unemployment checks during the COVID 19 pandemic. Primary responsibilities were ensuring clients were correctly informed and enriched.

Credit/Debit support agent

KForce Flexible Solutions LLC. (Remote)

2017.12-2020.08

(3 years)

During my employment with PNC Bank I received inbound calls regarding customer complaints and Credit/Debit options that best suit their financial situations as well as helping clients with understanding credit and raising credit limits.