Calendar Management: Scheduling and organizing appointments and meetings. Email Correspondence: Handling and responding to emails and managing inboxes. Phone Handling: Answering, directing, and making phone calls. Document Preparation: Creating and formatting documents, reports, and presentations. Data Entry: Inputting and updating information in databases and spreadsheets. File Management: Organizing and maintaining physical and electronic les. Supply Management: Ordering and replenishing supplies and equipment. Meeting Coordination: Arranging meeting logistics, including room bookings and equipment setup. Client Interaction: Greeting visitors and clients, and managing front-desk activities. Correspondence Handling: Drafting and sending letters, memos, and other communications. Administrative Support: Assisting with various administrative tasks as needed by executives or teams. Project Assistance: Supporting project management tasks and tracking project progress. Record Keeping: Maintaining accurate and confidential records and documentation. Database Management: Updating and managing contact lists and other relevant databases. Report Generation: Preparing and distributing reports as required. O Office Maintenance: Ensuring the environment is organized and presentable. Confidentiality: Handling sensitive information with discretion and ensuring privacy.

Debt Recovery: Contacting debtors and negotiating payment plans. Account Management: Maintaining accurate records and tracking payments. Customer Communication: Handling inquiries and resolving disputes. Legal Compliance: Ensuring adherence to debt collection laws and preparing legal documentation. Reporting: Generating reports on collection activities and account status. Collaboration: Coordinating with other departments and external agencies. Customer Service: Providing support and advice while maintaining professionalism. Performance Monitoring: Meeting collection targets and reviewing strategies. Documentation: Accurately documenting interactions and managing records.

2023-05-01 | 2023-09-01 1. Debt Recovery: Contacting clients to recover overdue payments and outstanding debts. 2. Account Analysis: Reviewing and analyzing client accounts to identify overdue balances and payment patterns. 3. Payment Negotiation: Negotiating payment plans or settlements with clients to facilitate debt recovery. 4. Client Communication: Maintaining regular communication with clients regarding their account status and payment terms. 5. Dispute Resolution: Addressing and resolving any disputes or issues related to debt and payments. . Record Keeping: Documenting all interactions, agreements, and payments accurately in the system. 7. Follow-Up: Conducting follow-up communications to ensure compliance with payment agreements. . Reporting: Preparing and submitting reports on collection activities, overdue accounts, and recovery rates. 9. Legal Coordination: Collaborating with legal teams to initiate legal action if necessary and handling related documentation. 10. Customer Service: Providing exceptional service while managing sensitive nancial discussions and maintaining professionalism. 11. Compliance: Ensuring all collection activities comply with relevant laws, regulations, and company policies. 12. Account Reconciliation: Reconciling accounts and resolving discrepancies to ensure accuracy in nancial records. 13. Performance Monitoring: Tracking and analyzing collection performance metrics to meet targets and improve processes. 14. Internal Coordination: Working with other departments (e.g., nance, sales) to address account issues and streamline collection efforts. 15. Client Education: Educating clients about payment processes, policies, and the consequences of nonpayment. 1 . Escalation Management: Handling escalated accounts and more complex collection scenarios with a strategic approach. 17. Settlement Proposals: Developing and proposing settlement options for clients to facilitate debt resolution. 1 . Recovery Strategy: Implementing strategies and best practices for effective debt collection and improving recovery rates. 19. Data Entry: Accurately entering and updating account and payment information in the nancial system. 20. Feedback Analysis: Analyzing feedback from clients and collection outcomes to re ne collection strategies and practices.

second class honors

High school certificate