Ni Putu Gita

therapist
Female23 y/oEnglish Translation/Hotel staffLive in TurkeyNationality Indonesia
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Summary

Dear Hiring Manager, I am writing to express my interest in the Customer Support Agent position as a translator. With a strong background in providing assistance, resolving complaints, answering questions, and processing orders, I am confident in my ability to effectively contribute to your team. In my previous role as a Customer Support Specialist, I developed a solid understanding of customer service principles and demonstrated proficiency in delivering exceptional customer experiences. I have a keen eye for detail, strong communication skills, and the ability to remain calm and professional under pressure. I am skilled in handling customer inquiries through various channels, including phone, email, and chat. I am adept at quickly identifying and addressing customer needs, resolving issues in a timely manner, and ensuring customer satisfaction. Additionally, I have a proven track record of processing orders accurately and efficiently, ensuring seamless transactions for customers.

Work experience

Spa Therapist & Customer Support Services

IHG Hotel & Resorts
2017.01-2022.01(5 years)
Managed a team of 20 people from various backgrounds. Created the new distribution system of Therapy, maximizing profitability. Over exceeded the targets by 20% and reduced the time to market time by 2. Created and coordinated the communication and promotion policy of the brand. Creating monthly and yearly target for the Department. Provide assistance, resolve complaints, answer questions, and process orders

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English
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