EXPERIENCE • Drove implementation of strategic projects, aligning cross-functional teams with company goals. • Worked closely with internal IT teams, external software houses, and business units to align technical and business requirements. • Conducted business and system analysis, developing actionable requirements for back-end and front-end development. • Defined product vision and roadmap, identifying growth opportunities in the banking/loan domain. • Created UX-focused business requirements and mockups for enhanced online processes, improving customer experience. • Executed thorough manual testing (unit, integration, end-to-end) for quality assurance. • Managed and issued critical Policies and Procedures, ensuring regulatory compliance. • Coordinated the due diligence process, ensuring comprehensive analysis and risk assessment for critical projects.

• Led strategic project implementation, coordinating cross-functional teams to achieve operational goals. • Conducted business and system analysis, developing requirements for back-end and front-end solutions. • Defined product vision and roadmap, driving growth in the banking/loan sector. • Established and managed supplier relationships to support project needs. • Drove continuous improvement, optimizing processes to boost efficiency and eliminate waste. • Developed UX-focused requirements and mockups to enhance the online customer experience. • Conducted thorough manual testing (unit, integration, end-to-end) to ensure high quality. • Managed and issued key Policies and Procedures to maintain compliance. • Collaborated with 4 Finance IT to create detailed business analysis, user stories, and acceptance criteria for international initiatives across Romania, Bulgaria, Czech Republic, and Poland. • Worked closely with internal IT teams, external software houses, and business units to align technical and business requirements.

• Led process optimization initiatives that reduced operational costs and improved overall efficiency through IT solutions. • Conducted business process audits that led to 3.6 million PLN recovered. • Back Office Manager, Debt Collection Support Manager.

• Management of the collection call center team

• Management of the collection call center team