June 2024 · Responsible for one of the main company market in Europe · Managing cross- department cooperation internally and externally. · Finding and implementing potential optimizations of the process of delivery to final customer. · Leading business review meetings with Last Mile providers, and custom brokers. · Collect channel service abnormalities from customer service and supervise carrier improvements. · Management of daily tasks including claim balance, bill discrepancies, incident management, tracking, API integrations, KPI measurement.

· Responsible for seamless implementation of new business including connecting the efforts of internal and external stakeholders of all levels. · Created the onboarding program for all new customers that led to reduce the early churned customers to 0 in 2023. · Leading the international team with representative in every European office. · Improved the implementation process and creating long term strategy for the team to support company goals.

September 2019 · Growing carrier portfolio to ensure capacity for the customers in assigned corridors. · Driving tech adaptation of carriers. · Pricing new customers tenders in alignment with company strategy. · Identifying the root causes of issues related to network quality and operational performance. · Continuously monitoring and evaluating key operational metrics and generating performance reports. · Creating, and streamlining processes that facilitate the identifcation and resolution of operational issues. · Collaborating closely with internal departments, including Operations, Sales, Carrier Management, and Product Team. · Leading and managing a team of specialists, providing guidance, mentorship, and support. · Setting clear performance expectations, conducting regular performance reviews and ensuring the team's professional development.

· Building and developing carrier portfolio. · Ensuring operational excellence by managing transport operations in close contact with customer accounts. · Managing the day-to-day operations tasks.

· Being responsible for customer service, stock management and shipping orders. · Team managing, preparing schedules, and controlling store documentation.

· Customer service under company rules and expectations. · Handling supply orders, and stocking. · Handling restaurant documentation and reconciling daily revenue. · Managing and scheduling team of up to 20 people in shift work system.