• Accurately prepared and recorded journal entries to ensure accurate financial reporting and compliance with accounting standards. • Managed and allocated payments to vendors, ensuring timely and accurate processing of invoices and account balances. • Generated invoices for clients, ensuring correct pricing, terms, and billing details for seamless transactions. • Assisted in setting up invoicing processes for new contracts, ensuring that payment schedules and billing arrangements were correctly established and followed. • Managed weekly payment runs to ensure timely and accurate processing of payments. • Contributed to month-end and year-end closing processes, generating financial reports and assisting with audits as needed. • Managed financial accounts for companies with multiple entities across diverse international markets, including Australia, the US, the UK, and Germany. • Prepared journal entries on a weekly basis, ensuring accurate financial records and compliance with accounting standards.

Managed refund processes eiciently, ensuring accurate and timely processing of refunds to customers • • Investigated refund requests, verifying eligibility and ensuring compliance with UK company policies and procedures. Assisted in training new team members on refund procedures and best practices. • Generated reports on refund activities, analysing trends and identifying areas for optimization. • • Conducted in-depth analysis of refund data to identify root causes of discrepancies and implement corrective actions. • Recorded payments, reconciliation of accounts, and the preparation of detailed reports to support financial analysis and improve debt recovery processes.

• Collaborated with cross-functional teams to identify and resolve systemic issues impacting customer satisfaction, improving overall service delivery. • Maintained detailed records of customer interactions and resolutions, ensuring compliance with company policies and regulatory requirements. • Acted as a point of escalation for unresolved issues, demonstrating strong conflict resolution skills and the ability to diuse tense situations • Experienced in managing and overseeing collections processes, including account follow-up, dispute resolution, and ensuring timely payments to reduce outstanding balances and improve cash flow

• Successfully engaged with customers, identifying needs and addressing concerns to improve satisfaction, contributing to increased customer loyalty and retention. • Gathered and analyzed customer feedback to identify trends and deliver actionable insights to the marketing team, helping to shape promotional strategies and customer experience improvements. • Managed customer accounts and resolved billing inquiries, demonstrating strong attention to detail and accuracy. • Acted as a mentor and coach to junior team members, providing guidance and support to help them excel in their roles and deliver exceptional customer experiences.

• Analysed financial data to provide insights into business performance, enabling strategic decision-making and resource allocation. • Conducted regular reconciliations of bank accounts and vendor statements to ensure accuracy and completeness of financial records. • Assisted with budgeting and forecasting processes, monitoring variances and adjusting projections as necessary to meet financial targets. • Supported the audit process by preparing documentation and responding to auditor inquiries, maintaining audit readiness at all times. • Collaborated with external vendors and partners to streamline invoicing and payment processes, improving eiciency and accuracy in financial transactions.

•Provided personalized English tutoring to children aged 5-13, focusing on reading, writing, grammar, and vocabulary. •Designed engaging lesson plans to improve language skills, comprehension, and creative expression. Assisted students with homework, test preparation, and literacy development through interactive activities. •Adapted teaching methods to suit different learning styles and abilities, fostering a supportive and motivating environment.

Earned a Bachelor's degree in Business Psychology and Management, combining psychological principles with business strategies to enhance organizational performance, leadership, and employee well-being. Gained expertise in human behavior, decision-making, consumer psychology, talent management, and workplace motivation. Developed strong analytical, problem-solving, and communication skills to drive business success through people-centered strategies.