• Accurately prepared and recorded journal entries to ensure accurate financial reporting and compliance with accounting standards. • Managed and allocated payments to vendors, ensuring timely and accurate processing of invoices and account balances. • Generated invoices for clients, ensuring correct pricing, terms, and billing details for seamless transactions. • Assisted in setting up invoicing processes for new contracts, ensuring that payment schedules and billing arrangements were correctly established and followed. • Managed weekly payment runs to ensure timely and accurate processing of payments. • Contributed to month-end and year-end closing processes, generating financial reports and assisting with audits as needed. • Managed financial accounts for companies with multiple entities across diverse international markets, including Australia, the US, the UK, and Germany. • Prepared journal entries on a weekly basis, ensuring accurate financial records and compliance with accounting standards.

Managed refund processes eiciently, ensuring accurate and timely processing of refunds to customers • • Investigated refund requests, verifying eligibility and ensuring compliance with UK company policies and procedures. Assisted in training new team members on refund procedures and best practices. • Generated reports on refund activities, analysing trends and identifying areas for optimization. • • Conducted in-depth analysis of refund data to identify root causes of discrepancies and implement corrective actions. • Recorded payments, reconciliation of accounts, and the preparation of detailed reports to support financial analysis and improve debt recovery processes.

• Collaborated with cross-functional teams to identify and resolve systemic issues impacting customer satisfaction, improving overall service delivery. • Maintained detailed records of customer interactions and resolutions, ensuring compliance with company policies and regulatory requirements. • Acted as a point of escalation for unresolved issues, demonstrating strong conflict resolution skills and the ability to diuse tense situations • Experienced in managing and overseeing collections processes, including account follow-up, dispute resolution, and ensuring timely payments to reduce outstanding balances and improve cash flow

• Successfully engaged with customers, identifying needs and addressing concerns to improve satisfaction, contributing to increased customer loyalty and retention. • Gathered and analyzed customer feedback to identify trends and deliver actionable insights to the marketing team, helping to shape promotional strategies and customer experience improvements. • Managed customer accounts and resolved billing inquiries, demonstrating strong attention to detail and accuracy. • Acted as a mentor and coach to junior team members, providing guidance and support to help them excel in their roles and deliver exceptional customer experiences.

• Analysed financial data to provide insights into business performance, enabling strategic decision-making and resource allocation. • Conducted regular reconciliations of bank accounts and vendor statements to ensure accuracy and completeness of financial records. • Assisted with budgeting and forecasting processes, monitoring variances and adjusting projections as necessary to meet financial targets. • Supported the audit process by preparing documentation and responding to auditor inquiries, maintaining audit readiness at all times. • Collaborated with external vendors and partners to streamline invoicing and payment processes, improving eiciency and accuracy in financial transactions.

Earned a Bachelor's degree in Business Psychology and Management, combining psychological principles with business strategies to enhance organizational performance, leadership, and employee well-being. Gained expertise in human behavior, decision-making, consumer psychology, talent management, and workplace motivation. Developed strong analytical, problem-solving, and communication skills to drive business success through people-centered strategies.