Supervise daily visitors and CEO reception services, using English and Portuguese. Manage courier services like DHL, LATAM, and others, including document and package deliveries, ensuring payments for these services are processed promptly and accurately. Coordinate administrative activities such as meeting organization, task management in spreadsheets, and support for notary and legal services. Collaborate directly with the Facilities and Purchasing teams to resolve maintenance and logistical issues and handle special requests, such as procuring custom items for internal events.

Provided complete bilingual visitor management, from initial screening to clearance, ensuring an efficient and professional process. Monitored and ensured compliance with building security protocols, including regular patrols to verify safety conditions such as fire door functionality and critical room temperatures. Assisted in organizing corporate events, collaborating with the Facilities team to ensure safety and logistical support for participants. Supported visitors and hosts in unforeseen situations, including system registrations and last-minute adjustments for meetings and events. Managed international communication by phone with the GSOC (GlobalSecurity Operations Center), reporting alarms such as open doors, security events, and emergencies, ensuring swift and accurate responses. Acted as a point of contact for the maintenance team during preventive and corrective interventions in the building, ensuring safety throughout the processes.

ClearSale Conducted mono and bilingual phone assistance for information validation, ensuring client protection against online purchase fraud. Performed document analysis, including validating photos and documents submitted for bank account creation and registration on the Único platform, ensuring authenticity and compliance. Developed and implemented process improvements, contributing to increased efficiency and reduced errors in data analysis. Trained new employees, providing support and clarifying doubts about the validation process.

ADP Worked in the international back-office, using English-based systems like Siebel to resolve customer queries. Developed organizational skills through sustainability projects as part of the Apprentice program and in administrative activities.