Samrat
Dealing with international clients
Male41 y/oTelephone customer serviceLive in IndiaNationality India
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Summary
I have experience of more than 10 years I cluding in international Inbound voice process and chat support both.
Work experience
Senior Process Executive
Concentrix (Kolkata)
2024.05-2025.03(a year)
10 - Months
Took inbound chats from UK for Virgin Media O2 Customers regarding their mobile queries and also do
upselling of mobile devices and mobile Tariffs.
Senior Process Associate
British Telecom ( Kolkata)
2022.04-2023.03(a year)
11 Months - 28 Days
Took Inbound calls from UK ,BT billing customers and solved customer's billing related queries along along with
that did Upselling and Cross Selling.Took calls for EE Pilot batch voice and also did Upselling and Cross Selling.
Senior Process Associate
Tata Consultancy Services (Kolkata)
2015.05-2020.12(6 years)
5 Years-7Months
Worked on SAP application to update the meter readings of EDFE Energy customers of UK and billed their
account. Worked for second Process in TCS name Transamerica and dealt with Auro Insurance and
Homeowners Insurance of US customers.
Senior Process Executive Operations
Infosys (Bangalore)
2013.02-2014.03(a year)
13 - Months
Took Inbound calls for BT sport for UK customers and did Upselling and Cross Selling of BT Sport channel and
Subscriptions.
Associate
EXL (Pune)
2010.07-2012.10(2 years)
2 Years-3Months
Took Inbound calls from US and dealt with Auto Insurance, Homeowners Insurance.
Educational experience
George College, West Bengal University Of Technology.
Tour Operation
2004.05-2007.04(3 years)
Completed my graduation degree.
Languages
English
Proficient
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