Front desk operations, including greetings Visitors and Managing the phone calls. Ensured accurate documentation of event reservations, room allocations, and special requests. Adapted quickly to sudden event modifications, guest requests, or schedule changes without disrupting operations. Worked closely with event planners, catering, and housekeeping to ensure smooth event execution. Provided personalized assistance to VIP guests, keynote speakers, and event organizers, earning positive feedback. Assisted in gathering attendee feedback to help improve future event experiences. Efficiently managed front office tasks during peak event hours, ensuring smooth arrivals and departures.

Performed accurate end-of-day financial reconciliation and reporting using the IDS system, ensuring error-free records. Managed night shifts efficiently, overseeing guest check-ins, check-outs, and late-night requests. Verified and balanced transactions, room revenues, and payment postings, minimizing discrepancies in daily reports. Addressed and resolved guest concerns during night shifts, ensuring a smooth and comfortable stay.

Sun International Institute