Conducted market research on products and brands to optimise assortment. • Facilitated shipments and deliveries to Customers, guaranteeing smooth and complete transactions for increased customer services. Provided online product demonstrations and video tutorials to educate Customers regarding functionality, ottering detailed instructions Increased profits bu negotiating favorable terms and pricing. • Calculated Total charges Tor goods or services and shipping costs and requested remittances trom clients before placing orders. • Informed staff of customers' packaging or labelling needs, verifying packages to check conformance to specifications. Understood and explained company s products, pricing and estimated order wait times to clients, employing upselling skills to sell additional products.

• Compiled data in Salesforce to prepare daily sales reports facilitating managerial decision-making. Demonstrated high level of Customer service to all clients by asking questions and assisting on Sales Floor. • Liaised with customers to determine needs and provide recommendations. Gave team member support needed for upselling products and services and closing Sales with Customers. • Facilitated positive purchasing decisions bu sharing product knowledge with Customers and making personal recommendations. • Marketing and Customer service offering A year of experience providing Quality product and Solutions to meet Customer needs and exceed expectations by leveraging our communication Skills and sales expertise.

Currently doing my final year