Managed educational resources, including books and digital materials, enhancing accessibility and learning outcomes. • Designed and led community engagement activities and workshops, promoting inclusive participation and knowledge sharing. • Created impactful social media posts and content to highlight educational initiatives, boosting community awareness and participation. library resources and activities.

Managed up to 400 client interactions, resolving complex issues related to home reservations and rebookings, ensuring high guest satisfaction. • Skillfully mediated communication between hosts and guests, especially in cases of unresponsiveness, minimizing disruptions and enhancing user trust. • Provided expert assistance to clients, navigating technical issues and inquiries in both Italian and English markets. • Consistently achieved top customer service ratings, reflecting effective problem-solving and empathetic client handling.

Handled high volumes of administrative tasks, including data entry, scheduling, and documentation, to office operations. • Coordinated with suppliers to ensure timely procurement and delivery of resources, reducing supply chain delays. • Provided detailed support to clients via calls and emails, resolving queries and enhancing their service experience. • Maintained up-to-date records and organized files, ensuring quick access and improved departmental efficiency.

Specialized in linguistic proficiency and cross-cultural communication, with a focus on interpreting and mediation between diverse cultural groups.