• Conducted employee survey analysis to identify development needs across business units. • Moderated team workshops, improving team communication and collaboration. • Contributed to the Global Learning & Development Project by integrating regional learning platforms into a unified system, enhancing accessibility for employees globally. • Provided administrative support, including recruitment processes, newcomer training, one-pagers, and intranet page maintenance to streamline internal communication.

• Developed the Global Learning & Development Portal, featuring employee interviews and knowledge-sharing resources • Promoted updates and events, enhancing visibility and employee participation. • Reported and resolved issues on learning platforms, ensuring user satisfaction and system functionality. • Supported trainee programs, onboarding initiatives, and mentorship programs to foster employee development and retention.

• Delivered high-quality customer service, managing orders, requests, and conflict resolution in a high-pressure environment. • Ensured order accuracy and compliance with quality standards, contributing to increased customer satisfaction scores. • Collaborated in teams to maintain efficient operations during peak hours.

• Coordinated over 40 promotional events for national education reform, collaborating with local partners to ensure the consistency of information and executions. • Managed stakeholder communication and schedules for directors, ensuring timely and effective decision-making. • Conducted budget planning and invoice accounting, including accounts payable and receivable.

Establish an integrated, global learning platform across units within the company, including a portal website, career development stories shared by senior colleagues, searching engine with the most desirable learning courses and training and more.

To implement the change of teaching and learning structure for students at 6 to 12 years, this project was meant to inform every school, teacher and director to understand and follow the policy. Additionally, some schools were selected to pre-implement the new system.

In addition to gaining business knowledge, I also learned analysis with Excel and R, and engaged in some practical course projects: (1) Initiated a small profitable business and conducted general ledger and income statement. (2) Designed customer-segmented product logos and developed positioning strategies through market research.