(9 years 2 months) Main Accounting Duties: Review and execution of daily income and expense transactions for a Thai company, including financial management tasks. Inventory counting and management of purchases, sales, and inventory. Preparation of monthly accounts receivable and accounts payable reports for submission to the head office. Monthly reconciliation of declared items and amounts with the Thai accountant. Other tasks assigned by the company. Human Resources and Administrative Duties Personnel management, recruitment, and performance evaluation tasks. Handling Thai tax, labor law, and BOI regulations and applications. Processing business visas, work visas, and work permits. Other tasks assigned by the company.

(1 year 8 months) 1. Business process improvement: Analyze customer service processes and propose improvement measures to increase efficiency 2. Customer Relationship Management: Establish and maintain customer relationships, resolve complaints, and ensure customer satisfaction 3. Training and Development: Train new and existing employees to enhance professionalism and ensure the team has the necessary skills and knowledge

(4 years 4 months) 1. Resolving escalated customer issues and complaints promptly and effectively through various channels such as phone, email, and chat. 2. Assisting team members with complex customer inquiries and problem- solving. 3. Training and mentoring junior customer service representatives. 4. Collaborating with other departments such as sales, marketing, and product development to address customer needs and concerns.