Colombo, Sri Lanka • Stayed current on changing tricks and techniques used by players of each game. • Kept games fair by proactively identifying and removing suspected cheaters. • Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters. • Maintained customer loyalty to casino with expert and immediate handling of complaints. • Monitored expenses, budgets and accounts to identify discrepancies. • Monitored gaming operations continuously to check on dealers and players. • Addressed customer behavior or complaints head-on maintain smooth and professional operations. • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand. Table Games Manager