Sylvain Resume

Sylvain

Online sales on website

Male

32 y/o

Language Teacher/Foreign language teacher/Teacher/French Translation/Others/Hotel staff

Live in Hangzhou

Nationality France

Summary

Experienced professional in the retail and logistics sector, with expertise in online sales, drive management and stock management. I have held key positions in one of France's largest drives, as deputy manager and drive warehouseman, where I developed solid skills in operations management, customer service and sales optimization. Also involved in e-commerce, I am proficient in online sales management, order tracking and improving the customer experience. Currently based in Hangzhou, China, for family reasons, I'm looking for a remote or local position, and am available immediately. A native French speaker, I can accompany and assist people who need support in French, whether for communication, comprehension or writing.

Work experience

Online sales on website

Celestia Gallica

2023.01-Current

(2 years)

Manage and update product sheets on the website (descriptions, prices, images, SEO). Track and process customer orders (preparation, dispatch, delivery tracking). Customer service management via e-mail and online chat to answer queries and resolve problems. Sales and product performance analysis to optimize sales strategies. Implementation and management of promotions, special offers and marketing campaigns. Use of analytical tools to track customer behavior and improve user experience. Collaborate with logistics and marketing teams to ensure a seamless customer experience. Manage customer reviews and implement actions to improve customer satisfaction. Creation of attractive content (texts, images, videos) to increase engagement and sales

Assistant hypermarket drive manager

E.Leclerc

2020.07-2022.09

(2 years)

Daily management of drive operations to improve efficiency. Coordination of teams to guarantee optimal customer service. Stock monitoring to ensure product availability. Optimization of drive logistics increasing delivery speed by 15%. Staff training in new procedures to maintain service quality. Sales analysis to identify growth opportunities. Implemented marketing strategies, increasing sales by 10%.

Drive storekeeper

Auchan

2012.02-2020.07

(9 years)

Inventory management and stock control with 98% accuracy. Coordination of goods deliveries with suppliers. Maintained stock records to ensure accuracy. Supervision of storage team and training of new staff. Implemented strategies to optimize storage space. Receive and inspect products to ensure quality. Management of returns and efficient handling of defective products.

Educational experience

lycee professionnel pierre boulanger

Advanced Technician's Certificate in transport and logistics

2009.09-2011.07

(2 years)

Gestion des opérations de transport et de logistique : organisation, mise en œuvre et suivi des flux de marchandises. Analyse de la performance logistique : évaluation des indicateurs clés et optimisation des processus. Culture économique, juridique et managériale : compréhension du cadre économique et réglementaire du secteur.

lycee de presles

Management

2006.09-2009.06

(3 years)

Techniques de communication : apprentissage des méthodes et outils pour élaborer des messages efficaces, adaptés aux différents publics et supports. Gestion des ressources humaines : étude des processus de recrutement, de formation, d'évaluation du personnel et de gestion des carrières. Économie et droit : compréhension des bases économiques et juridiques influençant le monde de l'entreprise et du travail. Management des organisations : analyse des structures organisationnelles, des styles de management et des stratégies d'entreprise.