Theerapan RATTANAPONGKUL
Information Technology Support Engineer
MaleIT Support EngineerLive in ThailandNationality Thailand
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Work experience
Information Technology Support Engineer
EssilorLuxottica
2023.10-Current(a year)
(1 year 6 months)
Provide customer service, system design, work planning, in collaboration with
the sales department and customers.
Provide advice on the operation of equipment and systems with knowledge
and expertise
Planning operations including taking care of resources in various fields used in
work.
Install, test and training the system operation for customers.
Provide advice to customers including help in maintenance and improvement
of the systems to be more efficient.
System Engineer
ELASTOMIX INDONESIA
2021.09-2023.08(2 years)
- Troubleshoot problems with Hardware, Software, Network, Web Application
and related equipment within the factory.
- Prepare monthly ISO documents, Audit
-Install various programs as assigned
-Improve and edit programs with ASP Classic, VB6,.NET,VBA
- Monthly maintenance of equipment Computer,Printer,Switch,NAS,Server As
assigned
-Create projects and develop various systems to be better and more
convenient.
-Set up meeting room systems upon request.
-Training about Security or topics sent by the parent company To employees
as assigned
Information Technology Support Specialist
Bangkok Hospital
2020.06-2021.09(a year)
2 years 5 months
(1 year 4 months)
-Troubleshooting Hardware, Software, Network, Core Application, Web
Application within Bangkok Rayong Hospital As assigned and SLA specified
- Can install Windows Office and other programs
-Improve operations and coordinate with the system development section
-Maintain (Maintain) computer equipment (Computer PC, Notebook), systems
(Networking),Internet (Internet), wireless (Wirless) and related IT equipment
-Provide information and solve usage problems regarding the company's
applications
-Solve problems with Printer, dot matrix, laser, inkjet If there is an official notify
and close according to the SLA set.
-Edit reports in the Core Application or create them as assigned with Crystal
Report.
-Install Conferent system, Microsoft Team, Zoom, CiscoWebEX As the official
has written the request
-Send report JOB and Asset,PM of the hospital at the end of the month to
update equipment.
-Provide IT advice to doctors, nurses, and general employees.
-Write scripts or programs to support the team with Batch.
Staff
Amphoe Mueang Rayong
2019.05-2020.05(a year)
(1 year 1 month)
-Provide repair services for various hardware and peripherals.
-Preventive Maintenance of equipment within and outside
the department such as LAPTOP,TABLET,WORK
STATION,SWICH,SDWAN(VELOCLOUND),IPCAMERA
-Update Inventory regarding medical supplies in the department and provide a
system for management
- Training employees such as nurses and doctors in using Word, Excel,
PowerPoint, Outlook, and others.
- Provide advice on general hardware and software.
- Support and resolve Linux Server problems for hospital mobile registration.
- Prepare an annual report on the disbursement of IT and medical supplies.
- Support Core Application of the hospital and other applications
- Config,Setting Basic Low Risk, High Risk medical equipment
- Prepare medical supplies and IT equipment For issuing mobile units to
factories or companies
- Contract Vendor for installing new equipment or if problems are found.
- Provide knowledge in using Open Souce Software (Libre Office) to nurses
and doctors in the Health Promation Center department and other Open Souce
software.
- Basic Network SD-WAN Config and Monitor
- Config Access Point and install it on site when going out of province
Information Technology Officer
Mitsui Chemicals Group
2018.08-2018.11(4 months)
-Provide repair services Hardware, Software, Operating System, Peripherals
Mitsui Hygiene Company and its affiliates
- Arrange for preventive maintenance of information equipment at the head
office and subsidiary branches at least once a year.
- Update Asset information equipment, Hardware, Software to be correct and
realistic.
- Provide knowledge in Self-Assessment Security for employees
Onsite & Services Management
PTT Digital Solutions Company Limited
2017.10-2018.07(10 months)
- Information control including hardware, software, operating systems for
PTTGC personnel and extremely important software.
- Additional accessories and information equipment as received.
- Preventive maintenance of information equipment at the headquarters is
required on 2 occasions that are frequently encountered.
- Contact and coordinate in receiving and sending information equipment to
different places and outside the country as received.
- Contact and coordinate the repair of information equipment with assigned
service providers.
- Install, Upgrade Hardware, Software of the company as assigned.
- Update Inventory of hardware and software information equipment to be
correct and realistic.
- Carry out administration Asset,Inventory and manage in systems related to
performing tasks as assigned
- Prepare monthly reports related to assigned work, spare parts, and various
service fees. or various reports
- Proceed with installation Teleconferent According to various events that have
been organized according to company events
- Take care of basic networks such as Swich Cisco, HP at the branch
Educational experience
Rayong Technical College
Technology
2015.05-2017.02(2 years)
Ban Khai Technical College
Business Computer
2012.05-2015.03(3 years)
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