Zlata
Account Manager
Female25 y/oPre-sales customer serviceLive in BelarusNationality Belarus
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Work experience
Account Manager
Online shop of Korean cosmetics LLC "LOLA GROUP" city of Mogilev
2021.01-Current(4 years)
consulting clients on the selection and delivery of products
registration and processing of orders taking into account the wishes of customers
control of the work of the packaging and warehouse department
control of the work of courier and postal delivery services
handling customer objections - resolving disputes and complaints
Marketing analyst
Center for the Study of Foreign Languages "Go English" city of Tambov
2019.02-2020.08(2 years)
creating content for the company's social networks
processing requests in the company's social networks
preparation and implementation of the sales plan
Educational experience
Tambov State University of G.R. Derzhavin
Tourism
2016.08-2020.07(4 years)
Bachelor's degree with the highest final grade in the specialty "Tourism" with a deepening in customer service.
Languages
Russian
Native
English
Proficient
Certificates
TEFL 120-hours certification
2024.09
Skills
Customer service
Attend to details
Time management
Conflict resolution
Problem solving
Analytical thinking
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37****6999
zl**@**om
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