Application Engineer
25000 CNY~30000 CNY/Per month
Full-time
5~10 years
Refresh at 9 months ago
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3 Apply
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Job responsibilities
Responsibilities and Requirements:
1. Technical Support
Provide remote and on-site technical support, resolving issues that customers encounter when using instruments and equipment.
Ensure prompt responses and solutions to customer issues to maintain high levels of customer satisfaction.
Create detailed technical documents and reports to record and track issues and solutions.
Assist customers with equipment maintenance, calibration, and upgrades.
2. Training and Education
Provide product training to customers, ensuring they can use and maintain the instruments correctly.
Develop training materials and documentation for easy comprehension of product operations by customers.
Organize and conduct training workshops and seminars.
3. Problem Analysis and Resolution
Analyze issues reported by customers, identify root causes, and provide sustainable solutions.
Collaborate with R&D teams to convey customer feedback and issue reports for product
improvement.
Ensure swift resolution of customer problems to minimize downtime.
4. Customer Relationship Management
Establish and maintain strong customer relationships, delivering excellent customer service.
Regularly communicate with customers to understand their needs and feedback, providing appropriate suggestions and solutions.
Job Requirements
1. Technical Expertise
Possess a bachelor's or master's degree in instruments, equipment, or related fields.
Profound knowledge of instrument operation and maintenance.
With >5 years’ experience, Familiarity with the principles and functions of various instruments, capable of effectively addressing technical issues.
2. Team Collaboration
Ability to collaborate closely with cross-functional teams, including sales, R&D, and production teams.
Excellent communication and teamwork skills.
3. Technical Field Knowledge
Continuously learn and update knowledge in the instrument field to stay current with industry developments and trends.
Familiarity with relevant regulations and standards to ensure product compliance.
4. Language and Communication Skills
Fluent in oral and written communication, including effective communication with customers.
in English
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