Customer Service Officer
10000 CNY~15000 CNY/Per month
Full-time
1~3 years
Refresh at 7 months ago
58 Views
3 Apply
Guangzhou
Share
Job responsibilities
Main Duties
Answer customer inquiries
Respond to customer inquiries in a timely manner and provide accurate and detailed answers to customers by phone, email, online chat and other means.
Familiar with the company's products and services, able to provide personalized advice and solutions to customer needs.
Customer Complaint Handling
Receive customer complaints, listen patiently to customer opinions, and actively coordinate with relevant departments to solve problems.
Track the progress of complaint handling, ensure that the problem is properly solved, and provide timely feedback to customers on the results.
After-sales service and support
Provide after-sales service, such as product use guidance, troubleshooting, etc., to ensure that customers can use the company's products smoothly.
Regularly visit customers to understand the use of products, collect customer feedback and improve customer satisfaction.
Customer Relationship Maintenance
Maintain good communication with customers and establish long-term and stable cooperative relationship.
Regularly push the company news, product updates and other information to enhance customer stickiness.
Customer data collation and analysis
Organize customer inquiries, complaints and other data, analyze customer needs and satisfaction, and provide support for the company's decision-making.
Explore the potential needs of customers and provide suggestions for the company's product and service innovation.
Job requirements
Requirements
College degree or above, preferably in marketing, customer service or related field.
At least 1 year working experience in customer service or related field, familiar with customer service process and skills.
Good communication and interpersonal skills, able to handle customer relationship properly.
Strong sense of responsibility and professional ethics, able to maintain customer privacy and company confidentiality.
Proficient in the use of office software and basic knowledge of the Internet.
Similar jobs
Search for your dream job
Job category
City or country
Company info
Also view
TikTok Manager
SIHOO(X)
Full-time
Save job
0 Views
0 Apply
Refresh at a day ago
Shopee Operation Manager
intl(W)
Full-time
Save job
0 Views
0 Apply
Refresh at 2 days ago
Overseas Project Specialist
JT(J)
Full-time
Save job
0 Views
0 Apply
Refresh at 2 days ago
Russian Translator and Driver
VANYN(W)
Full-time
Save job
0 Views
0 Apply
Refresh at 3 days ago
Media PR Manager
Blue Media
Full-time
Save job
0 Views
0 Apply
Refresh at 3 days ago
Foreign Trade Business Assistant
MAIHAOCHE(Y)
Full-time
Save job
0 Views
0 Apply
Refresh at 5 days ago
Part Time teachers needed
MAIN STREET ENGLISH
Part-time
Guangzhou
Save job
0 Views
0 Apply
Refresh at 7 days ago
Online German/French/Spanish/Japanese Teachers
Jianghu education
Part-time
Other
Save job
0 Views
0 Apply
Refresh at a month ago
Digital Marketing Manager (SEO/PPC)
HQTS GROUP
Full-time
FuZhou, Hongkong, Shenzhen, Shanghai
Save job
0 Views
0 Apply
Refresh at 2 months ago
Interior Designer (rendering)
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Beijing
Save job
Headhunting
Refresh at 9 months ago