Customer Service Representative
6000 CNY~10000 CNY/Per month
Full-time
Unlimited experience
Refresh at 2 months ago
405 Views
59 Apply
China
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Job responsibilities
[Job Responsibilities]
1. Answer inbound calls from Japanese customers, respond to the inquiries from the banks.
2. Provide correct consulting services and professional solutions to the customers, check the progress of express remittance from the banks.
3. Make outbound calls to follow up on issues that cannot be resolved immediately over the phone.
4. Learn new business knowledge to provide high-quality and professional services to customers.
Job requirements
[Job Requirements]
1. High school diploma or above, fluent in local languages of Japanese.
2. Good at communicating with people, strong language expression and organization skills, clear language power of expression.
3. Good English ability at CEFR B1 level.
4. Good problem-solving skills, customer service skills, positive listening, able to effectively identify customer needs and provide solutions.
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