Customer Manager
Negotiable
Full-time
1～3 years
Refresh at 6 months ago
1513 Views
98 Apply
Chengdu
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Job responsibilities
Company Overview: We are a leading cross-border e-commerce company based in Chengdu, China. Our primary focus is on the one-click dropshipping model, targeting high-end customers in the USA. We are dedicated to providing a seamless and efficient shopping experience for our customers through our advanced platform and excellent customer service.
Responsibilities:
• Manage and maintain relationships with prospective and current sellers on our platform, ensuring high levels of satisfaction.
• Assist customers with issues related to store setup, currency settlement, and other common problems.
• Respond to customer inquiries promptly and professionally via email, phone, and live chat.
• Assist customers with order processing, tracking, and any issues that may arise during the shopping experience.
• Collaborate with other departments to resolve customer complaints and improve service quality.
• Conduct regular follow-ups with customers to ensure their needs are met and identify opportunities for upselling or cross-selling.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback to the management team on customer service improvements and product enhancements.
Job Requirements
• Fluent in English, both written and spoken; proficiency in additional languages is a plus.
• Professional appearance and excellent communication skills.
• Previous experience in customer service or a related field is preferred.
• Proficiency in using CRM software and other customer service tools.
• Strong organizational skills and attention to detail.
• Experience in telemarketing and understanding of sales processes.
• Proficiency in using social media platforms for customer engagement and marketing.
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