Customer Support Specialist for Dutch Market
15000 CNY~20000 CNY/Per month
Full-time
1~3 years
Refresh at 6 months ago
148 Views
7 Apply
Shanghai
Share
Job responsibilities
Job Responsibilities
Responsible for providing professional and efficient customer service to customers in the Dutch market, ensuring customer satisfaction and actively maintaining the company's brand image;
Proficient in Dutch and English, communicate with Dutch customers in multiple languages via phone, email or online chat tool, answer customer questions, handle customer complaints and provide guidance on product usage;
In-depth understanding of the company's products and services, providing professional solutions to customer needs, and coordinating internal resources to ensure that customer issues are resolved in a timely manner;
Regularly summarize and analyze customer feedback, and provide valuable suggestions for product and service improvement;
Tracking the status of customer orders, ensuring the smooth execution of orders, and providing timely feedback to customers on the progress of orders;
Paying attention to the industry dynamics, competitive situation and customer demand changes in the Dutch market, providing information support for the company's market strategy adjustment;
Maintaining close communication with other departments such as sales, product, technology, etc., to ensure cross-departmental collaboration in solving customer problems;
Job requirements
The Successful Candidate:
- Fluency in Dutch with excellent speaking and writing skills
- Detail oriented and ability to work under pressure
- A self-starter with mature and balanced reasoning
- Positive attitude with genuine desire to move forward in career
- Excellent time management and documentation skills
- Works well in a team environment
- Proficient in use of Microsoft Word and Microsoft Excel
- Customer service experience preferred
- Availability for flexible work hours (weekends/evening)
Similar jobs
Search for your dream job
Job category
City or country
Company info
Also view
Italy、Dutch、German、Swedish、Polish proofreading
Shenzhen Infinite System Technology Co., Ltd.
Part-time
Poland, Netherlands, Sweden, Germany, Italy
Save job
0 Views
0 Apply
Refresh at 3 days ago
Quality Management Manager
adtek(A)
Full-time
Save job
0 Views
0 Apply
Refresh at 3 days ago
Printing Production Supervisor
HD(H)
Full-time
Save job
0 Views
0 Apply
Refresh at 3 days ago
品質管理部マネージャー(质量管理部经理)
Hangzhou Tongce Medical Construction Management Co., Ltd
Full-time
China
Save job
0 Views
0 Apply
Refresh at 4 days ago
America Sales Manager Needed in Chicago of USA
Guangdong FTEC Electric Co., Ltd
Save job
0 Views
0 Apply
Refresh at 5 days ago
English Teachers for International School in Jiangmen
Joinwavehr
Full-time
Jiangmen
Save job
0 Views
0 Apply
Refresh at 15 days ago
English-Dutch proofreader wanted
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Other
Save job
Headhunting
Refresh at 7 months ago
Recruiting voice actors in minor languages
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Chengdu
Save job
Headhunting
Refresh at 7 months ago
Dutch Localization Specialist
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Beijing
Save job
Headhunting
Refresh at 7 months ago
Minor language website operation (Full-time /Part-time)
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Guangzhou
Save job
Headhunting
Refresh at 8 months ago