Graduate Technical Service Engineer
15000 CNY~20000 CNY/Per month
Full-time
Unlimited experience
Refresh at 17 days ago
273 Views
52 Apply
Shanghai
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Job responsibilities
• Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised
• Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Conduct products testing fault diagnosis and repairs at workshop
• Track complex technical problems and coordinate with internal teams (technical and R&Dteam) to efficiently deliver high quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team and customers to support the business development
Job requirements
• Electrical Engineering, Renewable Engineering and or similar background
• Excellent communications skills (Written and Verbal) in English
• Excellent and professional telephone customer service skills
• Attention to detail and able to understand the big picture
• Strong problem-solving and analytical skills
• Strong organisation and time management skills handling multiple tasks at once
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