Head waiter or waitress
10000 CNY~15000 CNY/Per month
Full-time
1~3 years
Refresh at a year ago
30 Views
1 Apply
Shanghai
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Job responsibilities
Job Duties:
1, Completely follow the checklist of the ushers for opening and closing the stalls.
2, Ensure that the restaurant entrance is occupied at all times.
3, Ensure that the entrance to the restaurant is kept tidy.
4, Check each table before guests are seated to ensure that each table is kept clean . No stains . All glassware and silverware is clean and free from tarnish. Make sure all chairs are free of bread crumbs and the floor is free of stains.
5, Get feedback from guests about their concerns about food quality, service, etc. Even if you share any problems that occur, tell your supervisor and manager immediately and try to solve the problem at the first opportunity. Record all relevant information.
6, No matter what the situation is, always take a positive attitude towards your work.
7, Possess a good knowledge of food and drink in order to be able to answer guests' questions and give some advice appropriately.
8, Competently work the cash register and make sure all bills are correct.
Ensure that the three steps of service are followed through:
1, Greet guests with a warm and sincere greeting, calling them by name if possible.
2, Anticipate and meet the guest's needs
3, Say a warm and sincere goodbye, addressing the guest by name if possible.
Seat guests in a manner that ensures prompt and courteous service at all times.
Maintain a positive tone of voice at all times during business hours to demonstrate warmth and friendliness.
Supervise and control the arrangement of the number of seats in the restaurant to ensure that guests are seated in a reasonable manner, to avoid the occurrence of guests not receiving timely and effective service due to the large number of guests and the small number of staff.
1, Collect and collate complete customer information.
2, Ensure all menus are clean, complete and up-to-date prior to restaurant operation.
3, Maintain all third party platforms of the restaurant to ensure that the information used is accurate and up to date.
4, Ensure all promotions and posters in the restaurant are correct and replace time slot displays in a timely manner.
5, Achieve 0 errors at the cash register.
Job Requirements
1, At least two years of work experience.
2, Good communication and handling skills.
3, Good Mandarin expression and basic English expression.
4, Hold a certificate of no criminal record.
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