Japanese Patient Service Executive
15000 CNY~20000 CNY/Per month
Refresh at 4 months ago
300 Views
52 Apply
Beijing
Share
Job responsibilities
General Statement of Duties:• Maintains Japanese customer satisfaction by proactively building and maintaining relationships with patients.Example of Duties:• You will act as the point of contact between Patients, the medical practitioners and other staff. Your daily tasks will be diverse• Conducts daily rounds on patients to proactively resolve issues and to assure their experience meets and exceeds expectations.• Assists patients and families with the completion of the satisfaction survey prior to discharge.• Ensures that new patients receive an OASIS Patient Guide upon their admission to the hospital.• Welcomes newly admitted patients and their families to the hospital.• Accomplishes customer service patient service objectives by greeting patients; explaining services to patients; promoting the hospital and its services; interacting with patients with any issue, either by telephone, electronically, or face to face; keeping up to date with all things OASIS International Hospital in order to best inform patents• Investigate and/or channel complaints or problems to appropriate Hospital staff. Assist in resolving conflicts and act as an intermediary between patients, families and staff; Report customer complaints and non-routine problems to CS Manager.• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Maintain weekly patient numbers/department/demographic data and other logs.• Welcome all patients who enter the hospital while stationed in the lobby.• Provide tours of the hospital to patients, patients’ families and friends, and other guests. • Fulfills regular reception duties that include: greeting every patient, assisting patients with registering as new patients, guiding new patients to the clinics.• Help patients throughout the prenatal checkup process and during their stay at the hospital. Respond to patients' needs, requests and concerns as appropriate.• Perform as a medical liaison between physicians, local consultants and patients. Promote establishment and maintenance of meaningful communications between patients, families and staff; facilitate dialogue between patients, physicians, nurses, and ancillary personnel to resolve patient complaints and problems. • Service improvement. Recommend establishment of policies and operating procedures to ensure positive patient-Hospital relations
Job Requirements
Performance RequirementsOperational Goals:Knowledge, Abilities, Skills, Traits: • Customer Service, Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing ExcellenceMinimum Education Required: Bachelor degree Minimum Experience Required: • More than 2 years of related working experience.• once worked in a Japanese company or in hospital is a plus.Language Requirement:• English/Japanese language skills
Similar jobs
Search for your dream jobs
Job category
City or country
Company info
Also view
Business Development Executive
Shenzhen XueWu Technology Co., Ltd
15000 GBP~25000 GBP/Per year
Full-time
United Kingdom
Save job
0 Views
0 Apply
Refresh at 2 days ago
Business Registration Agent
MULANOO
Negotiable
Part-time
Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Sweden, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Slovak
Save job
0 Views
0 Apply
Refresh at 2 days ago
Yapoga.com representative
Yapoga.com
15000 CNY~20000 CNY/Per month
Beijing
Save job
0 Views
0 Apply
Refresh at 2 days ago
Administration Assistant / Receptionist
E-lap
15000 CNY~20000 CNY/Per month
Shanghai
Save job
0 Views
0 Apply
Refresh at 2 days ago
Videogame company looking for French translator
China’s leading online game company, based in Beijing
15000 CNY~20000 CNY/Per month
Beijing
Save job
0 Views
0 Apply
Refresh at 6 days ago
Spanish Translator – Need Some from South America
A**** GI
15000 CNY~20000 CNY/Per month
Beijing
Save job
0 Views
0 Apply
Refresh at 6 days ago
HR and Admin Specialist
DENAIR ENERGY SAVING TECHNOLOGY (SHANGHAI) PLC.
6000 CNY~10000 CNY/Per month
Full-time
Thailand, Indonesia, Malaysia, Kazakhstan, Belarus
Save job
0 Views
0 Apply
Refresh at 7 days ago
HR & Admin Specialist (full-time)
DENAIR ENERGY SAVING TECHNOLOGY (SHANGHAI) PLC.
Negotiable
Full-time
Thailand
Save job
0 Views
0 Apply
Refresh at 7 days ago
Consultant
Pana Marketing Co., Limited
Negotiable
Part-time
Beijing, China, United States
Save job
0 Views
0 Apply
Refresh at 8 days ago
Native English Teacher
EF changchun
17000 CNY~22000 CNY/Per month
Full-time
ChangChun
Save job
0 Views
0 Apply
Refresh at 17 days ago