美国售后部负责人

Negotiable

Full-time
Unlimited experience
Refresh at a month ago
265 Views
52 Apply
United States
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Job responsibilities
工作职责 从0到1搭建美国售后网络 根据业务发展需求和产品安装维修技能要求,评估并组建自营售后团队 从价格、时效、质量、覆盖区域等维度,评估并选择合适的第三方服务平台 打造卓越的美国售后服务体系 优化售后服务流程,涵盖客户沟通、上门服务、客户反馈等环节 建立售后服务信息系统,实现服务流程的全面数字化 建立高效的团队协作机制 与国内业务团队紧密合作,跟进产品开发和上市动态,及时提升售后服务能力 与美国物流团队协同作战,配合物流发展战略,拓展对外服务 领导和管理售后服务团队 负责内部团队的日常管理和运营 管理外部第三方平台或服务网点,确保服务质量
Job Requirements
岗位要求 熟悉美国售后安装维修的法规、行业标准和资源渠道,拥有相关公司工作经验 具备出色的中英文沟通能力,能够与国内外团队顺畅协作 拥有良好的内外部团队管理能力,能够激励团队成员共同成长 工作地点:美国,最好可以现场办公,也可以远程。 相关公司: Angi, Mr. Appliance, TaskRabbit, Neighborly, Geek Squad, Sears Home Services等第三方售后安装维修公司或平台
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