Order Executioner & Customer Assistance Center Agent
Refresh at 6 months ago
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DaLian
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Job responsibilities
The Order Executioner is responsible for order fulfillment transactions and full buyer purchase order placement. As an Order Executioner, your responsibilities include but are not limited to: Review requisition requirements Work efficiently with requester/client for additional information or any questions Determine source from Sourcing Instructions and contact supplier for price and delivery Negotiate cost savings and terms when applicable (non contracted sources) Procurement of low dollar purchases services Consult Sourcing & Tactical Buyer to understand commodity strategy Knowledge of all client specific processes and procedures Initiate outline agreements Interface with clients and suppliers on supplier and payment issues in conjunction Maintain all relevant supplier documentation (Certificates of Insurance; client specific EH&S documents, and supplier diversity certification) Ensure audit readiness of all purchasing documents Work with commodity manager and team lead Resolve blocked invoices Expedite Orders and follow up on deliveriesThe Customer Assistance Center agent is responsible for answering the inquiries and provide solutions via phone and emails to the clients who are using procurement application & process. As a CAC agent, your responsibilities include but are not limited to: Answer incoming calls Generate a call tracking record Respond to routine “How to” questions Perform appropriate problem determination Conduct root-cause analysis Respond to status inquiries Transfer calls to appropriate support group as required Monitor email account Provide first call response
Job Requirements
English is a basic languageFluent Thailand or Vietnam speaker.
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