Restaurant Manager
Negotiable
Full-time
3~5 years
Refresh at 9 months ago
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Shenzhen
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Job responsibilities
We are looking for a Restaurant Manager to lead all aspects of our business in our new venture in Shekou District in Shenzhen. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want
you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Waiter Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
· Coordinate daily Front of the House and Back of the House restaurant operations
· Deliver superior service and maximize customer satisfaction
· Respond efficiently and accurately to customer complaints
· Regularly review product quality and research new vendors
· Organize and supervise shifts
· Appraise staff performance and provide feedback to improve productivity
· Estimate future needs for goods, kitchen utensils and cleaning products
· Ensure compliance with sanitation and safety regulations
· Manage restaurant’s good image and suggest ways to improve it ·Control operational costs and identify measures to cut waste
· Create detailed reports on weekly, monthly and annual revenues and expenses
·Promote the brand in the local community through word-of-mouth and restaurant events
· Recommend ways to reach a broader audience (e.g. discounts and social media ads)
· Train new and current employees
Job requirements
- Background in hospitality management, catering or restaurants. - Knowledge of Shenzhen's expat community as well as local consumers. - Ability to support creative marketing ideas and also media relations
- Flexible and adaptable, able to balance and (re)prioritize multiple tasks
- Willing to go the extra mile to achieve goals
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