Warranty Specialist
15000 CNY~20000 CNY/Per month
Full-time
1~3 years
Refresh at 2 months ago
247 Views
50 Apply
Beijing
Share
Job responsibilities
Process and evaluate warranty claims in accordance with XCMG's warranty policies and procedures.
Review and validate warranty claims submitted by customers, ensuring accuracy and compliance with warranty terms.
Liaise with customers, service technicians, and internal departments to gather necessary information and resolve warranty issues.
Maintain accurate records of warranty claims, repairs, and resolutions in the warranty management system.
Provide timely updates to customers regarding the status of their claims, ensuring clear communication throughout the process.
Assist in identifying recurring warranty issues and work with the quality control and engineering teams to address root causes.
Collaborate with the parts department to ensure timely availability of parts required for warranty repairs.
Analyze warranty data to track trends and help identify opportunities for process improvements.
Manage warranty cost reporting and assist in the preparation of warranty budgets and forecasts.
Handle escalated warranty-related inquiries and concerns from customers or dealers in a professional and effective manner.
Assist with training new employees or dealers on warranty processes and procedures as needed.
Job Requirements
High school diploma or equivalent required; bachelor’s degree in business, engineering, or a related field preferred.
Minimum of 2 years of experience in warranty administration, customer service, or a related role, ideally within the OEM, construction equipment, or automotive industry.
Strong understanding of warranty processes, product service support, and customer relationship management.
Excellent organizational and problem-solving skills, with attention to detail.
Strong communication skills, both written and verbal, with the ability to handle sensitive customer situations professionally.
Ability to work independently as well as part of a team in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook), and experience with warranty management software is a plus.
Knowledge of XCMG’s products and services, or the willingness to learn, is preferred.
Similar jobs
Search for your dream jobs
Job category
City or country
Company info
Also view
Foreign Baker required!
a new Bakery.
15000 CNY~20000 CNY/Per month
Shanghai
Save job
0 Views
0 Apply
Refresh at 30 minutes ago
Market Manager
KLCW
15000 CNY~25000 CNY/Per month
Full-time
Thailand
Save job
0 Views
0 Apply
Refresh at 5 days ago
Senior Video Game Writer
Pathea Games
15000 CNY~20000 CNY/Per month
Full-time
Chongqing
Save job
0 Views
0 Apply
Refresh at a month ago
full time english teacher in kindergarten
Guanghzou city Qiaoxuejia Education Technology Co. , Ltd.
15000 CNY~20000 CNY/Per month
Full-time
Guangzhou
Save job
0 Views
0 Apply
Refresh at a month ago
Assistant to Chairman
BeijingYongHe Capital Investment Management Co., Ltd
Beijing
Save job
0 Views
0 Apply
Refresh at 5 months ago
Engineer Assistant
Suzhou Linktron Systems Co. Ltd
5000 CNY~10000 CNY/Per month
Full-time
Suzhou
Save job
0 Views
0 Apply
Refresh at 9 months ago
Looking for short video actors with sweet looks can provide accommodation.
Shenzhen Da Ai Jia Zu Dairy Co., Ltd.
5000 CNY~10000 CNY/Per month
Part-time
Guangzhou, Beijing, Shanghai, Shenzhen
Save job
0 Views
0 Apply
Refresh at 10 months ago
Need an Russian teacher
GEOR Global Recruitment (Shenzhen) Ltd.
15000 CNY~20000 CNY/Per month
Full-time
Beijing
Save job
Headhunting
Refresh at a year ago
African salesman
Shenzhen Xinghua Pigments Masterbatch
5000 CNY~10000 CNY/Per month
Full-time
Shenzhen
Save job
0 Views
0 Apply
Refresh at a year ago