Warranty Specialist
15000 CNY~20000 CNY/Per month
Full-time
1~3 years
Refresh at 2 months ago
247 Views
50 Apply
Beijing
Share
Job responsibilities
Process and evaluate warranty claims in accordance with XCMG's warranty policies and procedures.
Review and validate warranty claims submitted by customers, ensuring accuracy and compliance with warranty terms.
Liaise with customers, service technicians, and internal departments to gather necessary information and resolve warranty issues.
Maintain accurate records of warranty claims, repairs, and resolutions in the warranty management system.
Provide timely updates to customers regarding the status of their claims, ensuring clear communication throughout the process.
Assist in identifying recurring warranty issues and work with the quality control and engineering teams to address root causes.
Collaborate with the parts department to ensure timely availability of parts required for warranty repairs.
Analyze warranty data to track trends and help identify opportunities for process improvements.
Manage warranty cost reporting and assist in the preparation of warranty budgets and forecasts.
Handle escalated warranty-related inquiries and concerns from customers or dealers in a professional and effective manner.
Assist with training new employees or dealers on warranty processes and procedures as needed.
Job Requirements
High school diploma or equivalent required; bachelor’s degree in business, engineering, or a related field preferred.
Minimum of 2 years of experience in warranty administration, customer service, or a related role, ideally within the OEM, construction equipment, or automotive industry.
Strong understanding of warranty processes, product service support, and customer relationship management.
Excellent organizational and problem-solving skills, with attention to detail.
Strong communication skills, both written and verbal, with the ability to handle sensitive customer situations professionally.
Ability to work independently as well as part of a team in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook), and experience with warranty management software is a plus.
Knowledge of XCMG’s products and services, or the willingness to learn, is preferred.
Similar jobs
Search for your dream jobs
Job category
City or country
Company info
Also view
Kids' Shoes Store Manager / Sales Associate
TARANIS TRADING LIMITED
16000 CNY~20000 CNY/Per month
Full-time
Hongkong
Save job
0 Views
0 Apply
Refresh at 15 hours ago
Physical Education (PE) Teacher
SHENZHEN AMERICAN INTERNATIONAL SCHOOL
15000 CNY~20000 CNY/Per month
Full-time
Shenzhen
Save job
0 Views
0 Apply
Refresh at 24 days ago
Head of Multinational Office
QINGLUAN
15000 CNY~20000 CNY/Per month
Full-time
Zaozhuang
Save job
0 Views
0 Apply
Refresh at 3 months ago
Junior Sales Manager (Germany)
CIMC ENRIC HOLDING
15000 CNY~20000 CNY/Per month
Full-time
Shenzhen
Save job
0 Views
0 Apply
Refresh at 4 months ago
Online Portuguese teachers wanted
Lexuezhe Language Center
10000 CNY~15000 CNY/Per month
Part-time
Other
Save job
0 Views
0 Apply
Refresh at 10 months ago
Sales Manager (From Russia)
EAY Industries
10000 CNY~15000 CNY/Per month
Full-time
Shanghai
Save job
0 Views
0 Apply
Refresh at a year ago
Kindergarten Foreign English Teacher in Beijing
OULNGA INTERNATIONL CONSULTING CO., LTD
15000 CNY~20000 CNY/Per month
Full-time
Beijing
Save job
0 Views
0 Apply
Refresh at a year ago
Alibaba Int'l Station Seller
Shenzhen E-Bossvape Co., Ltd.
10000 CNY~15000 CNY/Per month
Full-time
Shenzhen
Save job
0 Views
0 Apply
Refresh at a year ago
receptionist
GEOR Global Recruitment (Shenzhen) Ltd.
5000 CNY~10000 CNY/Per month
Full-time
Shenzhen
Save job
Headhunting
Refresh at a year ago
Principal Scientist of Biomarker
GEOR Global Recruitment (Shenzhen) Ltd.
45000 CNY~50000 CNY/Per month
Full-time
Beijing
Save job
Headhunting
Refresh at a year ago