(1 year 6 months) • Establish and maintain strong client relationships, acting as a trusted advisor for technology-related matters. • Conduct comprehensive assessments of clients' existing IT infrastructure, systems, and processes to identify strengths, weaknesses, and opportunities for improvement. • Develop IT strategies and roadmaps that align with the client's business goals, recommending technology solutions to enhance efficiency and competitiveness. • Evaluate and recommend hardware, software, and cloud solutions that meet clients' requirements and budget constraints. • Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and budget. • Identify potential IT and security vulnerabilities, and propose risk mitigation strategies and disaster recovery plans. • Assist clients in managing technology-related organizational changes, including training, communication, and adoption strategies. • Collaborate with vendors and service providers to negotiate contracts, monitor service levels, and ensure the delivery of quality services. • Help clients optimize IT expenditures by identifying cost-saving opportunities, improving resource utilization, and recommending cost-effective alternatives. • Monitor the performance of IT systems and applications, conducting performance assessments and making recommendations for improvements. • Create and maintain documentation, including IT policies, procedures, and technical documentation for clients.

• Collaborate with clients and stakeholders to elicit, analyze, and document detailed business and technical requirements for complex projects using (JIRA). • Develop system design specifications and architectural plans, ensuring that solutions align with client objectives and industry best practices using modeling and diagramming tools (Microsoft Visio, Visual Abdullah Aboalelaa - page 1 Paradigm, and Enterprise Architect Aris for creating system diagrams, flowcharts, and data models) and modeling and diagramming standards (BPMN, CMMN, and DMN). • Conduct in-depth data analysis to identify patterns, trends, and opportunities for process improvements, making data-driven recommendations using (Python & Matplotlib) and (Microsoft PowerBI). • Possess a strong understanding of various technologies, platforms, and tools, allowing you to provide informed recommendations and solutions. • Oversee the quality assurance process, including the creation of test plans, test cases, and validation of system functionality to meet business requirements. • Act as a liaison between technical teams and business stakeholders, facilitating effective communication and ensuring project alignment with organizational goals. • Lead and mentor junior analysts, providing guidance and support throughout the project lifecycle. • Continuously identify opportunities to enhance operational efficiency, streamline workflows, and optimize system performance. • Create comprehensive documentation, including business requirement documents, system design specifications, and user guides. • Ensure that all systems and solutions adhere to relevant industry regulations and standards. • Tackle complex challenges and provide innovative solutions to address business issues effectively.

• Meeting and coordinating with internal and external stakeholders to establish project scope, system goals, and requirements. • Requirement Gathering, Requirement Mapping, Writing user stories, acceptance criteria, BRDs, and SRSs. • Creating a detailed business and requirement analysis outlining problems, opportunities, and solutions. • Evaluating, analyzing, and maintaining systems requirements. • Performing detailed functional and non-functional solution requirements specifications. • Collaborating with the UX team to ensure that UX designs align completely with the documented business requirements. • Supporting developers and QC engineers by clarifying requirements or business concerns raised anytime within the development lifecycle. • Supporting the Product Manager in product positioning, release planning, and vision/roadmap creation/update. • Demonstrating the solution scope, business value, solution design, requirements, and identified risks to concerned stakeholders. • Developing, analyzing, prioritizing, and organizing requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow. • Defining and coordinating the execution of testing procedures and developing test cases to serve the overall quality assurance process. • Translating highly technical specifications into precise non-technical requirements. • Providing documentation of all processes and training as needed. • Implementing the best practices needed for well-established and developed scalability, supportability, ease of maintenance, and system performance. Abdullah Aboalelaa - page 2 • Ensuring the continuous delivery of business information systems solutions that align with strategic goals.

(1 year 9 months) • Collaborate with school administrators, educators, and staff to identify and document business and technical requirements for various school systems, including student information systems, learning management systems, and administrative software. • Analyze existing systems and processes to identify areas for improvement, optimization, and automation. Propose and implement innovative solutions to streamline school operations. • Oversee data collection, validation, and reporting processes to ensure the accuracy and integrity of educational data. Develop and maintain data dictionaries and data governance practices. • Evaluate and recommend educational software and technology solutions that align with the school's goals and objectives. Conduct vendor assessments and provide procurement recommendations. • Collaborate with IT teams and vendors to plan, manage, and oversee the implementation of new systems and software. Ensure successful integration with existing systems and minimal disruption to school operations. • Develop training materials and provide training sessions to school staff on the use of new systems and software. Offer ongoing support and troubleshooting assistance to users. • Continuously identify opportunities to enhance operational efficiency and effectiveness. Recommend process improvements and workflow optimizations to achieve better outcomes. • Documentation: Maintain comprehensive documentation of system configurations, processes, and user guides. Ensure that documentation is up-to-date and accessible to relevant stakeholders. • Ensure that school systems comply with relevant regulations and standards, including data privacy and security requirements. Implement safeguards to protect sensitive educational data. • Generate and analyze reports to provide insights into school performance, student outcomes, and resource allocation. Support data-driven decision-making at all levels of the school. • Communicate effectively with school leadership, faculty, and staff to keep them informed about system updates, changes, and upcoming projects. Foster a collaborative and positive working environment.

• Create responsive and visually appealing user interfaces using HTML, CSS, and JavaScript. Ensure that websites are compatible with various browsers and devices for an optimal user experience. • Develop server-side logic, databases, and applications using technologies like Node.js, Python, Ruby on Rails, or PHP, depending on project requirements. • Design and maintain databases, ensuring data security, integrity, and efficiency. Write and optimize SQL queries. • Build web applications and services, incorporating user authentication, data storage, and server-side scripting. • Work closely with designers, project managers, and clients to understand project requirements and deliver high-quality solutions that meet client objectives. • Conduct thorough testing, identify and resolve bugs, and optimize application performance. • Use version control systems (e.g., Git) to manage codebase changes, collaborate with team members, and maintain code integrity. • Optimize web applications for speed and scalability, ensuring efficient server and database operations. • Create and maintain technical documentation for projects, including code comments, user guides, and system architecture diagrams.

Master degree in Business / Management and Information System