2C BPO |Casablanca |Permanent contract Production managel Managed team: 12 employees Recruitment: Manage Sourcing, pre-selection, job interviews and Onboarding. Commercial management: Set objectives and ensure they are achieved. Operational management: Develop, plan, implement and control the execution of plans of actions Coaching & Sales training: Increase the skills of salespeople. Sales animation: Manage challenges and motivate sales teams 12/2016-09/2019

Insurance sales manager Managed workforce: 15 employees Participate in the definition of the company's commercial policy, based on the strategy the company Recruitment: Manage Sourcing, pre-selection, job interviews and Onboarding..Commercial management: Set objectives and ensure they are achieved.' Operational management: Develop and plan action plans. . Coaching & Sales training: Increase the skills of salespeople. . Sales animation: Manage challenges and motivate sales teams. Reporting & production instances.

Administrative customer service and complaints Managed workforce: 24 employees Achievements: -Management of the operation setup . Validation of the contract with the CDO