PRESENT Respond to customer inquiries: Answer questions and concerns via phone and email .Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution . Provide accurate, valid and complete information by using the right methods/tools

(AGODA, ZIPAIR Projects 06/2024 . Inbound - Outbound call, email to customers and partners. 。 Developed a rapport with customers, demonstrated a friendly and helpful manner to put them at ease . Followed up with customers: Check in with customers tc ensure they are satisfied . Worked with a team of CSRs and other departments to find appropriate solutions to problems 。 Resolved customer complaints, investigated complaints determined the cause, and selected a solution

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