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Customer Service Specialist (Project Wings)
Male30 y/oConsulting hotline customer service/Customer Service SpecialistLive in ThailandNationality Thailand
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Work experience
Customer Service Specialist (Project Wings)
TDCX(MY) SDN.BHD.
2024.07-2024.07
PRESENT
Respond to customer inquiries: Answer questions and concerns
via phone and email
.Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
. Provide accurate, valid and complete information by using the
right methods/tools
Customer Services Associate
IGT Services&Technologies KLSdn Bhd.
2022.06-2022.06
(AGODA, ZIPAIR Projects
06/2024
. Inbound - Outbound call, email to customers and partners.
。 Developed a rapport with customers, demonstrated a friendly
and helpful manner to put them at ease
. Followed up with customers: Check in with customers tc
ensure they are satisfied
. Worked with a team of CSRs and other departments to find
appropriate solutions to problems
。 Resolved customer complaints, investigated complaints
determined the cause, and selected a solution
Education Facilitators
FISHSIXInstitute
2021.04-2021.04
N/A
Chemistry teacher
Pattana Wittaya School
2020.04-2020.04
N/A
Languages
Thai
Native
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