Provide excellent support experience to customers via call Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with ou service standards Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures .Build sustainable relationships and engage customers by taking the extra mile. 17 January_2022-6July_2024

Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport via all relevant communication channels Ensure first contact resolution and follow-up with partners and internal. Identify customer's needs and resolve customer problem via phone, chat and email Handle the complaints and provide appropriate solutions and alternatives .Build sustainable relationships and engage customers by taking extra miles 7 July_2018-31 December 2021

Ensured the smooth handling of passengers at departure, arrival check-in transfer areas and the boarding gate Escorted service for unaccompanied minors, passengers who need special assistant, NTL Provided passengers' softly such as asking and checking conditions fol passengers Provided service information with good communication skill both Thai and English 1November 2017-15 June 2018

o Responsibilities were as same as Thai Air Asia agent above 1May 2017-1September 2017

customer service by using good communication skill Provided customers'care and comfort serving areas SUMMARY OF QUALIFICATIONS Able to bulild rapport with colleagues and customers in various. nationalities Able to remain calm in crisis situation Able to work flexible hours, high responsiblity Extend customer service experince. Friendl, helpful, humble, flexible and good timekeeper Strong knowledge of culture context in Thailand CERTIFICATE OF RECOGNITION ALWAYS WITH INTEGRITY AWARD IS HEREBY PRESENTED TO Suwannapen Farnpud For being Agoda Accom-TH's Top Agent in QA for the month of June 2022 Given this 13th day of July 2022, at Tower 8, UOA Business Park, Shah Alam, Selangor, Malaysia agodq 1G1 Lou Michael Conlu SOLUTIONS

GPA 3.63