Welcoming of guests and ensuring their comfort, as they arrive and checking them into their rooms. Offering assistance to the individual needs and requests of all guests are responded to in timely and efficient manner. Handling check ins and check outs ,answering questions and dealing with complaints or problems promptly and professionally. Handle responsibilities for administrative tasks, such as invoices, payments and front desk paperwork Managing of reservations taking recording and managing hotel bookings . RAINBOW TOWERS HOTEL

Processed guests orders and transactions in an efficient and timely manner, to ensure guests stay satisfied with the service of the hotel. Maintained accurate guests records and data entry, documenting guests interactions and doing quotations. Answering guests queries, maintained guests service records handling guests complaints. REFERENCE AVAILABLE UPON REQUEST