Carolina
Spanish teacher
Female32 y/oTeacher/Language Teacher/Foreign language teacherLive in ChinaNationality Colombia
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Work experience
Call center consultant
Arterion call
2023.01-2024.01(a year)
Columbia Cali optimizes the customer processing process, improves team
efficiency, and ensures high customer satisfaction.
Front desk customer service consultant
BRM.SA
2022.01-2023.01(a year)
Columbia Cali is responsible for customer reception and consultation to improve
customer experience and company image.
Enrollment agent
Change world
2021.01-2022.01(a year)
Columbia Cali handles international enrollment affairs and helps the
company increase the enrollment rate of international students by 20%.
BRM.SA
Other foreign language teachers
Dalian university of foreign languages
2016.01-2017.01(a year)
Tutor of the Spanish Department of Dalian University of Foreign Studies
teaches Spanish in Dalian, China, helping students improve their
language skills and improving their language understanding and
application ability through customized learning programs.
Telephone customer service
Tlmark Spain
2015.06-2015.12(7 months)
Columbia Cali handles customer consultation and after-sales problems, successfully solves more than 90% of customer problems, and
significantly improves customer satisfaction.
Administrative Commissioner assistant
Colombian Cultural center
2014.01-2015.01(a year)
Cali, Colombia, manages book lending, improves lending efficiency, provides
customer support, and improves the operation quality of cultural centers.
Educational experience
Fundación universitaria de la rioja (UNIR)
International business
2023.02-Current(2 years)
International business
Dalian University of Foreign Languages
Chinese language program
2016.03-2017.01(a year)
Chinese language program
National Learning Service Organization
Call center
2015.05-2015.07(3 months)
Call center Training
Colombian Cultural Center
English language as foreign language
2013.08-2014.02(7 months)
English language as foreign language
System Information Center Hight school (CESI)
With specialization in Systems Engineering
2009.09-2012.12(3 years)
specialization in Systems Engineering
Languages
Spanish
Native
English
Skilled
Chinese (Mandarin)
Good
Skills
Creativity and Adaptability
Negotiation
Customer focus
Market Analysis
Strategic planning
Dedication to growth
Patience and empathy
Clear communication
In-depth language expertise
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85****6608
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