Collins Santos
Customer Support Specialist
Male37 y/oEnglish Translation/Spanish Translation/Portuguese translationLive in ShenzhenNationality Brazil
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Summary
Highly skilled Portuguese and English Translator with 9+ years of experience in the U.S., Ireland, the UK, and Portugal. Native Portuguese speaker with deep expertise in business translation, customer service, and multilingual communication. Proven track record working with global companies like Apple and Howard Johnson, with strong adaptability across diverse industries and cultures
Work experience
Customer Support Specialist
Apple
2020.01-2024.12(5 years)
(5 years)
- Provided technical support and customer service in English and Portuguese for Apple products. - Worked in a high-volume call center, ensuring customer satisfaction and issue resolution.
Front Desk Agent
Howard Johnson
2017.01-2019.12(3 years)
(3 years)
- Managed guest check-ins/check-outs, resolving inquiries in English and Portuguese. - Handled reservations, billing, and customer service with a multilingual approach.
Freelance/Business Translator
Millennium bcp bank portugal
2013.01-2016.12(4 years)
(4 years)
-Provided high-quality English-Portuguese translations for business documents, contracts, and communications. - Assisted international clients in cross-cultural negotiations and localization projects. - Ensured accuracy and cultural appropriateness in translated materials.
Education List
Educational experience
San Antonio Texas english school
Other , English
2006.06-2012.05(6 years)
Study English
Madre carmelita Institute school
Other , English
2002.05-2006.05(4 years)
Study English
Languages
Spanish
Native
Portuguese
Native
English
Native
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